Clinical Services Director

This is a fully remote position, open to applicants in Florida.

📋 Description

• Take ownership of the cadence and accountability framework for NAPA client relationships.

• Monitor and record client engagement activities while ensuring precise CRM documentation.

• Identify risks related to client dissatisfaction, relationship challenges, cadence delays, and signs of disengagement.

• Create materials and briefings for discussions with executives and client meetings.

• Act as the primary point of contact for resolving operational challenges, including staffing, payroll, scheduling, credentialing, and compliance.

• Foster accountability across RCM, HR, Talent Acquisition, and Quality shared services.

• Champion the interests of clinicians and collaborate on recruitment, onboarding, and credentialing initiatives.

• Engage in candidate interviews and offer onboarding assistance.

• Monitor factors influencing premium pay, vacancy patterns, and reliance on locum tenens.

• Provide operational and relational support to Regional Vice Presidents.

• Prepare briefing documents, financial overviews, and assist in client meeting preparations.

• Participate in FORC preparation, monthly financial assessments, and regional projects.

• Formulate structured recommendations for unresolved issues and escalate matters needing RVP approval.

• Recognize and cultivate expansion opportunities within designated client accounts.

• Create strategic plans for cross-credentialing and market-oriented clinical teams.

• Highlight opportunities involving new service offerings, ASC development, volume increase, or contract expansions.

• Keep an eye on competitive dynamics and report potential threats and opportunities.

• Provide support across multiple markets within a region or across regional boundaries as assigned.

• Ensure meaningful interaction with clients and clinicians through intentional, planned travel.

• Manage the efficiency of clinical schedules in designated markets with centralized scheduling oversight.

• Channel HR issues through centralized HR leadership and serve as a field-level connector and advocate.

• Hold full P&L accountability for the assigned market.

⛳️ Requirements

• Bachelor's degree in Healthcare Administration, Business, or a related discipline.

• Over 5 years of progressive experience in healthcare operations, account management, or clinical services administration, ideally within an anesthesia or physician practice management context.

• Proven history of managing complex client relationships and achieving measurable retention or satisfaction results.

• Strong financial acumen, including the ability to interpret site-level P&Ls, identify performance discrepancies, and communicate financial risks effectively.

• Experience in coordinating clinician recruitment, credentialing, and onboarding processes in a multi-site healthcare setting.

• Excellent interpersonal, written, and verbal communication skills with a demonstrated ability to build trust with clinicians, hospital administrators, and executive stakeholders.

• Willingness and capacity to travel frequently, with an expected travel rate of 30–50% depending on market portfolio.

• Practical experience with clinical operations systems, including scheduling platforms (Qgenda preferred), practice management tools (iPro preferred), and CRM systems (Microsoft Dynamics preferred).

• Experience in supporting or leading new site implementations in a healthcare services context.

• Familiarity with different types of client contractual agreements.

🏝️ Benefits

• Paid Time Off

• Health insurance

• Life insurance

• Vision insurance

• Dental insurance

• Disability insurance

• AD&D insurance

• Flexible Spending Accounts/Health Savings Accounts

• 401(k)

• Leadership and professional development opportunities

• Remote-first work arrangement

• Travel expenses or arrangements covered for necessary business travel