Clinical Services Director

This is a fully remote position, open to applicants in Florida, +3 more states.

📋 Description

• Manage the cadence and accountability framework for NAPA client relationships.

• Monitor and document client engagement activities while ensuring precise CRM records.

• Identify and flag potential client dissatisfaction risks, relationship challenges, and disengagement indicators.

• Prepare materials and briefings for conversations with executives and client meetings.

• Act as the primary point of resolution for daily operational issues in designated markets.

• Foster accountability across RCM, HR, Talent Acquisition, Quality, and other shared services.

• Escalate issues beyond the decision-making scope to the Regional Vice President.

• Advocate for clinicians and collaborate on recruitment, onboarding, and credentialing processes.

• Engage in candidate interviews and offer exceptional onboarding support.

• Monitor premium pay drivers, vacancy trends, and reliance on locum tenens.

• Provide operational and relational support to Regional Vice Presidents.

• Participate in FORC preparation, monthly financial reviews, and regional initiatives.

• Create structured recommendations for unresolved issues.

• Identify and cultivate expansion opportunities within assigned client accounts.

• Formulate strategic plans for cross-credentialing and market-specific clinical teams.

• Highlight opportunities related to new service lines, ASC development, volume growth, or contract expansion.

• Observe competitive dynamics and identify threats and opportunities.

• Support multiple markets based on strategic needs and portfolio conditions.

• Oversee the effectiveness of clinical schedules in assigned markets with guidance from centralized scheduling leadership.

• Hold full P&L accountability for the assigned market.

• Collaborate with clinical, operational, and centralized service delivery leadership to achieve desired outcomes.

⛳️ Requirements

• Bachelor's degree in Healthcare Administration, Business, or a related field.

• Over 5 years of progressive experience in healthcare operations, account management, or clinical services administration, ideally within an anesthesia or physician practice management organization.

• Proven success in managing complex client relationships and achieving measurable retention or satisfaction outcomes.

• Ability to analyze site-level P&Ls, pinpoint performance variations, and clearly communicate financial risks.

• Experience in coordinating clinician recruitment, credentialing, and onboarding processes in a multi-site healthcare setting.

• Outstanding interpersonal, written, and verbal communication skills, with a demonstrated ability to establish trust with clinicians, hospital administrators, and executive stakeholders.

• Willingness and capability to travel regularly — expected 30–50% travel depending on the market portfolio.

• Practical experience with clinical operations systems, including scheduling platforms, practice management tools, and CRM systems (preferred).

• Experience in supporting or leading new site implementations in a healthcare services context (preferred).

• Familiarity with various types of client contractual agreements (preferred).

🏝️ Benefits

• Paid Time Off

• Health insurance

• Life insurance

• Vision insurance

• Dental insurance

• Disability insurance

• AD&D insurance

• Flexible Spending Accounts/Health Savings Accounts

• 401(k)

• Leadership and professional development opportunities