Clinical Representative – Urology

This is a fully remote position, open to applicants in North Carolina, +2 more states.

📋 Description

• Provide procedural support and technical expertise within the hospital and ambulatory surgery center environments to physicians, nurses, and staff utilizing Monarch Urology.

• Establish and nurture customer relationships through clinical support, training, education, and prompt service.

• Assist in account development efforts that enhance clinical confidence, boost user competence, and promote the use of systems and disposables.

• Aid in product and clinical demonstrations, launch planning, training events, and customer education programs.

• Identify and seize educational opportunities that enhance customer proficiency, procedural efficiency, and clinical adoption.

• Collaborate with the Area Sales Leader and Regional Business Director on business goals, account strategies, and referral development initiatives.

• Serve as a liaison between customers and internal teams for inquiries, issue escalation, peer-to-peer review requirements, and timely reporting of complaints or technical issues.

• Cultivate expert-level product knowledge and comprehension of kidney stone treatment workflows, customer needs, and procedural best practices.

• Maintain professionalism, service quality, and compliance during customer interactions.

• Lead and support sales activities at the account level to ensure the availability of products for procedures and promote account growth.

⛳️ Requirements

• A Bachelor’s degree with at least 3 years of relevant experience, or an associate degree or medical certification accompanied by a minimum of 5 years of relevant experience.

• Experience in clinical, medical device technical support, sales, procedural assistance, operating room, or healthcare-related fields.

• Preferred experience in urology, endourology, surgical robotics, or another highly technical procedural specialty.

• Capability to learn and convey technical and clinical concepts effectively to physicians and clinical staff.

• Strong customer service, organizational, and collaboration skills.

• Ability to work across all hospital departments and ambulatory surgery center settings, including live patient cases and necessary protective gear.

• Compliance with hospital credentialing and customer access requirements.

• Willingness to travel extensively, including overnight stays, up to 90% within the assigned territory.

• Possession of a valid driver’s license.

• Capability to operate in a regulated environment that adheres to relevant quality and healthcare industry standards.

🏝️ Benefits

• Sales incentive compensation program/MBO.

• Company car or car allowance through the J&J Fleet program.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Short- and long-term disability insurance.

• Business accident insurance.

• Group legal insurance.

• Consolidated retirement plan (pension).

• 401(k) savings plan.

• Long-term incentive program.

• Vacation – 120 hours per calendar year.

• Sick time – 40 hours per calendar year; Washington employees – 56 hours per calendar year.

• Holiday pay, including Floating Holidays – 13 days per calendar year.

• Work, Personal and Family Time – up to 40 hours per calendar year.

• Parental Leave – 480 hours within one year of birth/adoption/foster care of a child.

• Condolence Leave – 30 days for an immediate family member; 5 days for an extended family member.

• Caregiver Leave – 10 days.

• Volunteer Leave – 4 days.

• Military Spouse Time-Off – 80 hours.