Clinical Representative

This is a fully remote position, open to applicants in North Carolina, +2 more states.

📋 Description

• Offer procedural support and technical assistance to physicians, nurses, and staff utilizing Monarch Urology in both hospital and ambulatory surgery center settings.

• Foster and sustain customer relationships through effective clinical support, training, education, and prompt service.

• Assist in account development initiatives aimed at enhancing clinical confidence, increasing user competence, and promoting the utilization of systems and disposables.

• Support product and clinical demonstrations, launch planning, training sessions, and educational initiatives for customers.

• Identify and capitalize on educational opportunities to enhance customer proficiency, procedural efficiency, and clinical adoption.

• Collaborate with the Area Sales Leader and Regional Business Director to align on business objectives, account strategies, and referral development.

• Act as a liaison between customers and internal teams to address inquiries, escalate issues, facilitate peer-to-peer reviews, and ensure timely reporting of complaints or technical concerns.

• Acquire expert-level product knowledge and comprehension of kidney stone treatment workflows, customer needs, and procedural best practices.

• Maintain professionalism, service excellence, and compliance during customer interactions.

• Lead and support sales activities at the account level, ensuring products are procured and adequately stocked for procedures and account growth.

⛳️ Requirements

• Bachelor’s degree and a minimum of 3 years of relevant experience, or an associate degree or medical certification with at least 5 years of relevant experience.

• Experience in clinical settings, medical device technology, sales, procedural support, operating room environments, or healthcare-related fields.

• Preferred experience in urology, endourology, surgical robotics, or other highly technical procedural specialties.

• Capability to learn and articulate technical and clinical concepts effectively to physicians and clinical staff.

• Excellent customer service, organizational, and collaboration skills.

• Willingness to work across all hospital departments and ambulatory surgery center environments, including involvement in live patient cases and adherence to necessary protective equipment.

• Compliance with hospital credentialing and customer access requirements.

• Ability to travel extensively, including overnight trips, up to 90% within the designated territory.

• Possession of a valid driver’s license.

• Capability to operate within a regulated environment while adhering to applicable quality and healthcare industry standards.

🏝️ Benefits

• Sales incentive compensation program/MBO.

• Company car or car allowance through the J&J Fleet program.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Short- and long-term disability insurance.

• Business accident insurance.

• Group legal insurance.

• Consolidated retirement plan (pension).

• Savings plan (401(k)).

• Long-term incentive program.

• Vacation – 120 hours per calendar year.

• Sick time – 40 hours per calendar year; Washington employees – 56 hours per calendar year.

• Holiday pay, including Floating Holidays – 13 days per calendar year.

• Work, Personal and Family Time – up to 40 hours per calendar year.

• Parental Leave – 480 hours within one year of birth/adoption/foster care of a child.

• Condolence Leave – 30 days for an immediate family member; 5 days for an extended family member.

• Caregiver Leave – 10 days.

• Volunteer Leave – 4 days.

• Military Spouse Time-Off – 80 hours.