Clinical Representative

This is a fully remote position, open to applicants in Louisiana, +2 more states.

📋 Description

• Provide procedural support and technical expertise on-site to physicians, nurses, and staff utilizing Monarch Urology in both hospital and ambulatory surgery center settings.

• Foster and maintain strong customer relationships through clinical support, training, education, and prompt service.

• Assist in account development efforts that enhance clinical confidence, boost user competence, and drive the utilization of systems and disposables.

• Support product and clinical demonstrations, launch planning, training events, and customer education initiatives.

• Identify and pursue educational opportunities to enhance customer proficiency, procedural efficiency, and clinical adoption.

• Collaborate with the Area Sales Leader and Regional Business Director to achieve business goals, account plans, and referral development initiatives.

• Act as a liaison between customers and internal teams for inquiries, issue escalation, peer-to-peer review needs, and prompt reporting of complaints or technical issues.

• Cultivate and maintain expert-level product knowledge, as well as an understanding of kidney stone treatment workflows, customer needs, and procedural best practices.

• Exemplify professionalism, service, and compliance in all customer interactions.

• Lead and support sales activities at the account level, ensuring products are purchased and available to facilitate procedures and account growth.

⛳️ Requirements

• A bachelor's degree, along with a minimum of 3 years of relevant experience, is required; alternatively, an associate degree or medical certification with at least 5 years of relevant experience may be accepted.

• Required experience includes clinical, medical device technical and/or sales, procedural support, operating room, or other healthcare-related roles.

• Preference will be given to candidates with experience in urology, endourology, surgical robotics, or other highly technical procedural specialties.

• Proven ability to learn and effectively communicate technical and clinical concepts to physicians and clinical personnel is essential.

• Strong customer service, organizational, and collaborative skills are mandatory.

• Capability to work in all hospital departments and ambulatory surgery center environments, including live patient cases and necessary protective equipment, is required.

• Compliance with hospital credentialing and customer access requirements is essential.

• Willingness to travel extensively, including overnight travel up to 90% within the assigned territory, is a requirement.

• A valid driver's license is necessary.

• Ability to work in a regulated environment in adherence to relevant quality and healthcare industry standards is required.

🏝️ Benefits

• Sales incentive compensation program/MBO.

• Company car or car allowance through the J&J Fleet program.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Short- and long-term disability coverage.

• Business accident insurance.

• Group legal insurance.

• Pension plan.

• 401(k) savings plan.

• Long-term incentive program.

• Vacation – 120 hours per calendar year.

• Sick time - 40 hours per calendar year.

• Holiday pay, including Floating Holidays – 13 days per calendar year.

• Work, Personal, and Family Time - up to 40 hours per calendar year.

• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child.

• Condolence Leave – 30 days for an immediate family member; 5 days for an extended family member.

• Caregiver Leave – 10 days.

• Volunteer Leave – 4 days.

• Military Spouse Time-Off – 80 hours.