Clinical Representative

This is a fully remote position, open to applicants in Louisiana, +2 more states.

📋 Description

• Provide on-site procedural assistance and technical knowledge to physicians, nurses, and staff utilizing Monarch Urology in both hospital and ambulatory surgery center settings.

• Establish and nurture customer relationships through clinical support, training, education, and prompt service.

• Assist in account development efforts that enhance clinical confidence, improve user competence, and promote the utilization of systems and disposables.

• Facilitate product and clinical demonstrations, orchestrate launch planning, training events, and customer education initiatives.

• Identify training opportunities that enhance customer proficiency, procedural efficiency, and clinical adoption.

• Collaborate with the Area Sales Leader and Regional Business Director on business goals, account strategies, and referral development initiatives.

• Serve as a liaison between customers and internal teams for inquiries, issue escalation, peer-to-peer review requirements, and timely reporting of complaints or technical issues.

• Cultivate and maintain expert-level product knowledge and understanding of kidney stone treatment workflows, customer requirements, and procedural best practices.

• Exhibit professionalism, service quality, and compliance during customer interactions.

• Lead and support sales activities at the account level, ensuring products are purchased and available to facilitate procedures and foster account growth.

⛳️ Requirements

• A bachelor’s degree along with a minimum of 3 years of relevant experience is required; alternatively, an associate degree or medical certification with a minimum of 5 years of relevant experience may also be considered.

• Experience in clinical settings, medical device technical support, sales, procedural assistance, operating room, or other healthcare-related fields is necessary.

• Preferred experience in urology, endourology, surgical robotics, or another highly specialized procedural area.

• Proven capability to learn and convey technical and clinical concepts to physicians and clinical staff.

• Strong customer service, organizational, and teamwork skills.

• Ability to operate across all hospital departments and in ambulatory surgery center environments, including participation in live patient cases while using required protective gear.

• Compliance with hospital credentialing and customer access requirements.

• Willingness to travel extensively, including overnight trips, up to 90% within the designated territory.

• Possession of a valid driver’s license.

• Capability to work in a regulated setting adhering to applicable quality and healthcare industry standards.

🏝️ Benefits

• Sales incentive compensation program/MBO.

• Company car or car allowance through the J&J Fleet program.

• Medical, dental, and vision insurance.

• Life insurance.

• Short- and long-term disability insurance.

• Business accident insurance.

• Group legal insurance.

• Pension plan.

• 401(k) savings plan.

• Long-term incentive program.

• Vacation – 120 hours per calendar year.

• Sick time – 40 hours per calendar year.

• Holiday pay, including Floating Holidays – 13 days per calendar year.

• Work, Personal and Family Time – up to 40 hours per calendar year.

• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child.

• Condolence Leave – 30 days for an immediate family member; 5 days for an extended family member.

• Caregiver Leave – 10 days.

• Volunteer Leave – 4 days.

• Military Spouse Time-Off – 80 hours.