Clinical Representative

This is a fully remote position, open to applicants in Kansas, +5 more states.

📋 Description

• Provide on-site procedural assistance and technical knowledge to physicians, nurses, and staff utilizing Monarch Urology in both hospital and ambulatory surgery center settings.

• Establish and nurture robust customer relationships through clinical support, training, education, and prompt service.

• Assist in account development initiatives that enhance clinical confidence, boost user competence, and promote system and disposable usage.

• Aid in product and clinical presentations, launch planning, training sessions, and customer education programs.

• Recognize educational opportunities that enhance customer skills, procedural effectiveness, and clinical integration.

• Collaborate with the Area Sales Leader and Regional Business Director on business goals, account strategies, and referral growth.

• Act as a liaison between customers and internal teams for inquiries, issue escalation, peer-to-peer review requirements, and reporting of complaints or technical concerns.

• Cultivate and sustain an expert-level understanding of product knowledge and kidney stone treatment workflows, customer requirements, and procedural best practices.

• Exhibit professionalism, service excellence, and adherence to compliance during customer interactions.

• Lead and assist with account-level sales initiatives, ensuring product procurement and inventory management.

⛳️ Requirements

• A bachelor’s degree and a minimum of 3 years of relevant experience is mandated; alternatively, an associate degree or medical certification along with at least 5 years of relevant experience may be acceptable.

• Experience in clinical, medical device technical support and/or sales, procedural assistance, operating room, or healthcare-related fields is essential.

• Background in urology, endourology, surgical robotics, or another highly specialized procedural area is preferred.

• Proven capability to learn and convey technical and clinical concepts to physicians and clinical personnel is required.

• Exceptional customer service, organizational, and teamwork skills are necessary.

• Capability to operate across all hospital departments and in ambulatory surgery center environments, including participation in live patient cases and adherence to required protective equipment, is essential.

• Compliance with hospital credentialing and customer access standards is required.

• Willingness to travel extensively, including overnight trips, up to 90% within the designated territory is necessary.

• A valid driver’s license is required.

• Ability to function in a regulated environment while complying with applicable quality and healthcare industry standards is essential.

🏝️ Benefits

• Sales incentive compensation program/MBO.

• Company car or car allowance through the J&J Fleet program.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Short- and long-term disability insurance.

• Business accident insurance.

• Group legal insurance.

• Pension plan.

• 401(k) savings plan.

• Long-term incentive program.

• Vacation – 120 hours per calendar year.

• Sick time – 40 hours per calendar year.

• Holiday pay, including Floating Holidays – 13 days per calendar year.

• Work, Personal and Family Time – up to 40 hours per calendar year.

• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child.

• Condolence Leave – 30 days for an immediate family member; 5 days for an extended family member.

• Caregiver Leave – 10 days.

• Volunteer Leave – 4 days.

• Military Spouse Time-Off – 80 hours.