Clinical Representative

This is a fully remote position, open to applicants in Kansas, +5 more states.

📋 Description

• Offer procedural support and technical guidance to physicians, nurses, and staff utilizing Monarch Urology in both hospital and ambulatory surgery center settings.

• Foster robust customer relationships through clinical support, training, education, and prompt service.

• Assist in account development efforts that enhance clinical confidence, boost user competency, and promote the use of systems and disposables.

• Aid in product and clinical demonstrations, launch strategy, training sessions, and customer education initiatives.

• Recognize and pursue educational opportunities that enhance customer skills, procedural efficiency, and clinical adoption.

• Collaborate with the Area Sales Leader and Regional Business Director on business goals, account strategies, and referral development activities.

• Serve as a liaison between customers and internal teams for inquiries, issue escalation, peer-to-peer review requirements, and prompt reporting of complaints or technical issues.

• Acquire and maintain expert-level product knowledge and comprehension of kidney stone treatment workflows, customer requirements, and procedural best practices.

• Exhibit professionalism, service excellence, and compliance in all customer interactions.

• Drive and support account-level sales initiatives, ensuring product availability to facilitate procedures and promote account growth.

⛳️ Requirements

• A bachelor's degree along with a minimum of 3 years of relevant experience is mandatory; alternatively, an associate degree or medical certification combined with at least 5 years of relevant experience may be accepted.

• Required experience includes clinical, medical device technical and/or sales, procedural support, operating room, or healthcare-related fields.

• Preferred experience in urology, endourology, surgical robotics, or other highly technical procedural specialties.

• Proven capability to learn and convey technical and clinical concepts effectively to physicians and clinical staff is essential.

• Strong customer service, organizational, and collaborative skills are necessary.

• Must be able to work across all hospital departments and in ambulatory surgery center environments, including live patient cases while utilizing required protective equipment.

• Compliance with hospital credentialing and customer access requirements is essential.

• Willingness to travel extensively, including overnight stays, up to 90% within the designated territory is required.

• A valid driver's license is a must.

• Ability to operate in a regulated environment in accordance with relevant quality and healthcare industry standards is required.

🏝️ Benefits

• Sales incentive compensation program/MBO.

• Company car or car allowance through the J&J Fleet program.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Short- and long-term disability insurance.

• Business accident insurance.

• Group legal insurance.

• Consolidated retirement plan (pension).

• 401(k) savings plan.

• Long-term incentive program.

• Vacation – 120 hours per calendar year.

• Sick time – 40 hours per calendar year.

• Holiday pay, including Floating Holidays – 13 days per calendar year.

• Work, Personal and Family Time – up to 40 hours per calendar year.

• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child.

• Condolence Leave – 30 days for an immediate family member; 5 days for an extended family member.

• Caregiver Leave – 10 days.

• Volunteer Leave – 4 days.

• Military Spouse Time-Off – 80 hours.