Clinical Representative

This is a fully remote position, open to applicants in California.

📋 Description

• Offer procedural support and technical expertise to physicians, nurses, and staff utilizing Monarch Urology in hospitals and ambulatory surgery centers.

• Cultivate and sustain customer relationships through clinical support, training, education, and responsive service.

• Assist in account development initiatives that enhance clinical confidence, boost user competence, and promote system and disposable usage.

• Aid in product and clinical demonstrations, launch planning, training events, and customer education efforts.

• Recognize educational opportunities to elevate customer proficiency, procedural effectiveness, and clinical adoption.

• Collaborate with the Area Sales Leader and Regional Business Director to achieve business objectives, formulate account plans, and develop referrals.

• Serve as a liaison between customers and internal teams for inquiries, issue escalation, peer-to-peer review needs, and reporting of complaints or technical issues.

• Acquire expert-level knowledge of products, understanding kidney stone treatment workflows, customer requirements, and procedural best practices.

• Exhibit professionalism, service, and compliance in all customer interactions.

• Lead and assist in account-level sales efforts to guarantee product purchases and availability.

⛳️ Requirements

• Bachelor’s degree with a minimum of 3 years of relevant experience, or an associate degree or medical certification with at least 5 years of relevant experience.

• Experience in clinical, medical device technical and/or sales, procedural support, operating room, or healthcare-related fields.

• Preferred experience in urology, endourology, surgical robotics, or another highly technical procedural specialty.

• Capability to learn and convey technical and clinical concepts to physicians and clinical staff effectively.

• Strong skills in customer service, organization, and collaboration.

• Ability to operate in all hospital departments and ambulatory surgery center settings, including live patient cases and necessary protective equipment.

• Hospital credentialing and compliance with customer access standards.

• Willingness to travel extensively, including overnight trips, up to 90% within the designated territory.

• Possession of a valid driver’s license.

• Capability to work in a regulated environment adhering to applicable quality and healthcare industry standards.

🏝️ Benefits

• Sales incentive compensation program/MBO.

• Company car or car allowance through the J&J Fleet program.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Short- and long-term disability insurance.

• Business accident insurance.

• Group legal insurance.

• Consolidated retirement plan (pension).

• 401(k) savings plan.

• Long-term incentive program.

• Vacation – up to 120 hours per calendar year.

• Sick time – up to 40 hours per calendar year; up to 56 hours for employees residing in Washington State.

• Holiday pay, including Floating Holidays – up to 13 days per calendar year.

• Work, Personal and Family Time – up to 40 hours per calendar year.

• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child.

• Condolence Leave – 30 days for an immediate family member; 5 days for an extended family member.

• Caregiver Leave – 10 days.

• Volunteer Leave – 4 days.

• Military Spouse Time-Off – 80 hours.