Clinical Representative

This is a fully remote position, open to applicants in Alabama.

📋 Description

• Provide procedural support and technical expertise on-site to physicians, nurses, and staff utilizing Monarch Urology in both hospital and ambulatory surgery center settings.

• Establish and nurture robust customer relationships through clinical support, training, education, and prompt service.

• Aid in account development initiatives that enhance clinical confidence, boost user competence, and promote the use of systems and disposables.

• Support product demonstrations, launch planning, training sessions, and educational initiatives for customers.

• Recognize and pursue educational opportunities that enhance customer proficiency, improve procedural efficiency, and foster clinical adoption.

• Collaborate with the Area Sales Leader and Regional Business Director on business objectives, account strategies, and referral development efforts.

• Act as a liaison between customers and internal teams for inquiries, issue escalation, peer-to-peer review requests, and prompt reporting of complaints or technical issues.

• Cultivate and sustain expert-level knowledge of products, kidney stone treatment workflows, customer requirements, and best procedural practices.

• Exhibit professionalism, service excellence, and compliance in all customer interactions.

• Lead and assist with account-level sales efforts, ensuring necessary products are procured and available to support procedures and account growth.

⛳️ Requirements

• A bachelor’s degree with a minimum of 3 years of relevant experience is mandatory; alternatively, an associate degree or medical certification with at least 5 years of relevant experience may be acceptable.

• Experience in clinical settings, medical device technology, sales, procedural support, operating rooms, or healthcare is required.

• Prior experience in urology, endourology, surgical robotics, or another complex procedural specialty is preferred.

• Proven capability to understand and convey technical and clinical concepts to physicians and clinical staff is essential.

• Strong skills in customer service, organization, and collaboration are required.

• Must be capable of working in all hospital departments and ambulatory surgery centers, including live patient cases and necessary personal protective equipment.

• Compliance with hospital credentialing and customer access regulations is required.

• Willingness to travel extensively, including overnight stays, up to 90% within the designated territory is necessary.

• A valid driver’s license is essential.

• Ability to operate within a regulated environment, adhering to applicable quality and healthcare industry standards is required.

🏝️ Benefits

• Sales incentive compensation program/MBO.

• Company car or car allowance through the J&J Fleet program.

• Medical, dental, and vision insurance.

• Life insurance.

• Short- and long-term disability insurance.

• Business accident insurance.

• Group legal insurance.

• Pension plan.

• 401(k) savings plan.

• Long-term incentive program.

• Vacation – up to 120 hours per calendar year.

• Sick time – up to 40 hours per calendar year.

• Holiday pay, including Floating Holidays – up to 13 days per calendar year.

• Work, Personal and Family Time – up to 40 hours per calendar year.