Clinical Quality and Governance Lead – ADHD Titration Service

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Direct and oversee quality enhancement initiatives within the ADHD Titration Service

• Create, implement, and evaluate quality improvement strategies in collaboration with clinical and operational teams

• Utilize quality data, patient feedback, and service insights to pinpoint themes, risks, and opportunities for enhancement

• Assist in developing quality frameworks that align with Psychiatry UK’s clinical governance standards

• Lead and integrate Titration-specific governance protocols

• Organize Titration governance meetings and manage risks, incidents, complaints, audits, and improvement initiatives

• Maintain oversight of governance actions, including ownership, escalation, and completion

• Provide reporting, escalation, and assurance in collaboration with the Quality & Safety Team and clinical leadership

• Coordinate incident management processes and support investigations and reviews

• Monitor incident actions until completion and incorporate learning into practice

• Serve as the clinical lead for complaints related to the ADHD Titration Service

• Oversee the review and investigation of complaints and ensure proper handling of complaint responses

• Analyze complaints and patient feedback to convert insights into service enhancements

• Develop and manage clinical audit programs

• Support the analysis of audits, improvement actions, and compliance monitoring

• Track audit actions and assess whether improvements are successfully implemented

• Promote evidence-based practices and uphold high standards of care

⛳️ Requirements

• Registered healthcare professional with a valid professional registration

• Extensive experience in healthcare quality, clinical governance, and/or service improvement

• Proficient in incident management, investigation, and integration of learning

• Experience in managing healthcare complaints, including investigation, response formulation, and learning identification

• Ability to analyze incidents, complaints, patient feedback, and other quality data to identify key themes, trends, and improvement opportunities

• Familiarity with supporting clinical audits and quality improvement initiatives

• Experience in mental health or specialized healthcare services, including collaboration with multidisciplinary teams

• Strong grasp of clinical governance, patient safety, quality improvement, and incident management principles

• Knowledge of safeguarding, confidentiality, and information governance requirements

• Excellent communication, analytical, and organizational capabilities

• Additional qualifications or training in quality improvement, clinical audit, governance, or leadership are preferred

• Experience in ADHD prescribing is a plus

• Familiarity with digital healthcare services is advantageous

• Experience in supporting regulatory inspections or external quality evaluations is desirable

• Proven ability to develop governance reporting, dashboards, learning frameworks, or improvement programs is preferred

• Experience with recognized quality improvement methodologies is a plus

• Knowledge of pertinent healthcare regulatory frameworks is beneficial

• Experience in delivering quality improvement training or shared learning is a plus

🏝️ Benefits

• £1000 working from home allowance

• Health Cash Plan

• Well Hub Subscription

• Employee Assistance Programme

• Annual Volunteering Day

• Enhanced Sickness and Family Leave pay

• Length of Service Bonus

• Pension options

• Flexible remote full-time role

• Reasonable adjustments during recruitment, including additional time, assistive technology, or alternative formats