Clinical Program Operations Lead

This is a fully remote position, open to applicants in New Jersey, +2 more states.

📋 Description

• Lead the operational readiness and execution of launches for new partner centers, which encompasses workflows, staffing plans, documentation, issue tracking, and stabilization during go-live.

• Maintain daily operational relationships with partner clinics, focusing on operational reviews, resolving issues, making escalation decisions, and ensuring follow-through.

• Oversee live virtual clinic operations, managing aspects such as scheduling, patient flow, visit completion, follow-up reliability, patient experience, provider capacity, and Care Coordinator coverage.

• Manage resource utilization concerning provider capacity, appointment availability, Care Coordinator time, and staffing coverage post-launch.

• Enhance patient acquisition and retention by optimizing referral practices, monitoring funnel performance, identifying drop-off points, and increasing referral-to-visit conversion rates.

• Supervise and mentor Care Coordinators by managing workload distribution, providing performance feedback, planning for coverage, offering escalation support, and executing workflows.

• Develop scalable systems, dashboards, SOPs, automations, reporting routines, and AI-assisted workflows.

• Collaborate with implementation teams, medical leadership, product, engineering, marketing, data, finance, vendors, and partner clinic teams to resolve issues and foster growth.

⛳️ Requirements

• 5–7 years of experience in healthcare operations, preferably in telehealth, FQHC, multi-site ambulatory care, practice management, implementation, care coordination, or multi-site service delivery.

• Proven experience managing clinic performance, ensuring launch readiness, nurturing partner relationships, overseeing live operations, or executing complex day-to-day tasks in a fast-paced environment.

• Demonstrated ability to manage multiple center launches while simultaneously overseeing live operations.

• Experience in people management, leading frontline clinical operations, care coordination, or similar operational teams.

• Skilled in setting performance expectations, coaching managers or senior individual contributors, establishing accountability mechanisms, and enhancing team capacity.

• Strong capability in system building, including creating automations, dashboards, workflows, reporting pipelines, or AI-enabled tools that have been personally designed and implemented.

• Proficient in using operational metrics to identify risks, enhance workflows, and drive positive outcomes.

• Excellent communication skills, sound judgment, and the ability to establish structure in the face of shifting priorities, workflows, staffing models, and technology.

• Candidates ideally located in New York, New Jersey, or Pennsylvania to facilitate collaboration and periodic regional partner-clinic engagements.

🏝️ Benefits

• Stock option grants to promote long-term shared success.

• Flexible remote work arrangement.

• An equal opportunity, respectful, supportive, and empowering work environment.