Clinical Program Operations Lead

This is a fully remote position, open to applicants in New Jersey, +2 more states.

📋 Description

• Lead the operational readiness and execution of launches for new partner centers, focusing on workflows, staffing plans, documentation, issue tracking, and stabilization upon going live.

• Manage daily operational relationships with partner clinics, which includes conducting recurring operating reviews, resolving issues, making escalation judgments, and ensuring follow-through.

• Oversee live virtual clinic operations, addressing scheduling, patient flow, visit completion, follow-up reliability, patient experience, provider capacity, and Care Coordinator coverage.

• Take ownership of resource utilization, managing provider capacity, appointment slots, Care Coordinator time, and staffing coverage to enhance center productivity.

• Enhance patient acquisition and retention by boosting referral habits, monitoring funnel performance, identifying drop-off points, and improving the conversion rate from referral to visit.

• Supervise and mentor Care Coordinators through workload distribution, performance feedback, coverage planning, escalation support, and consistent execution of workflows.

• Develop scalable systems, dashboards, SOPs, automations, reporting routines, and AI-assisted workflows to minimize manual labor and enhance operational transparency.

• Collaborate with implementation, medical leadership, product, engineering, marketing, data, finance, vendors, and partner clinic teams to resolve issues and promote growth.

• Manage multiple launches and live centers, prioritizing tasks, escalating issues, and establishing structure as needs evolve.

⛳️ Requirements

• 5–7 years of experience in healthcare operations, preferably in telehealth, FQHC, multi-site ambulatory care, practice management, implementation, care coordination, or multi-site service delivery.

• Proven experience in overseeing clinic performance, launch readiness, partner relationships, live operations, or complex daily execution in a dynamic environment.

• Background in managing multiple center launches while simultaneously overseeing live operations.

• Experience in people management, particularly leading frontline clinical operations, care coordination, or similar operational teams.

• Proven track record in establishing performance expectations, coaching managers or senior individual contributors as needed, implementing accountability mechanisms, and enhancing team capacity.

• Strong ability to build systems, including automations, dashboards, workflows, reporting pipelines, or AI-enabled tools that have been designed and implemented personally.

• Proficient in using operational metrics to identify risks, refine workflows, and drive effective outcomes.

• Excellent communication skills, sound judgment, and the ability to create structure amidst evolving priorities, workflows, staffing models, and technology.

• Remote position; candidates based in NY, NJ, or PA are preferred to facilitate collaboration and occasional on-site work with regional partner clinic locations.

🏝️ Benefits

• Stock option grants for long-term shared success.

• Remote work arrangement.

• Equal opportunity workplace dedicated to fostering an inclusive, respectful, supportive, and empowering environment.