Clinical Product Educator

This is a fully remote position, open to applicants in Austria.

📋 Description

• Conduct virtual clinical initiations and provide training for the Omnipod insulin management system.

• Offer education, onboarding, ongoing clinical assistance, and product conversions.

• Educate customers on the settings of the Personal Diabetes Manager or any changes to those settings.

• Assist in setting up the Diabetes Management Software and calibrate the medical device components that support automated blood glucose management.

• Inform about the availability of the Pod start diary via an online calendar tool.

• Aid Customer Care with troubleshooting frequent-flyer issues and handling escalated customer cases.

• Support regions with significant clinical demand and document training completion in Salesforce.

• Provide feedback to the manager regarding field-based training for customers and healthcare professionals.

• Carry out administrative tasks and other assigned responsibilities.

• Manage escalated contacts related to medical events, recurring product issues, PDM settings, and Continuous Glucose Monitoring systems.

• Adhere to standardized workflows, record customer interactions in the CRM system, and fulfill departmental service standards.

• Proactively cultivate customer relationships.

• Advocate for the advantages of insulin pump therapy and deliver ongoing customer education.

• Collaborate with teams in Product Support, Clinical Business, Customer Care, and Commercial sectors.

⛳️ Requirements

• Bachelor’s degree or an equivalent qualification.

• 2–5 years of experience in a comparable role.

• Up-to-date professional credentials and/or certifications are essential, such as Certified Diabetes Educator (CDE), Registered Dietitian (RD), or Registered Nurse (RN).

• Proficient in using virtual communication platforms like Zoom, Microsoft Teams, and WebEx.

• Experience in training and/or managing patients using insulin pumps is highly preferred.

• Certified Diabetes Educator (CDE) or a similar local qualification is strongly preferred.

• Prior experience in the industry or commercial sector is strongly preferred.

• Self-motivated individual requiring minimal supervision and able to adapt quickly to changing situations.

• Professional and polished presentation abilities.

• Excellent interpersonal communication skills, both verbal and written.

• High level of proficiency with computers.

• Willingness to attend Insulet internal clinical or sales meetings as needed.

• Capability to lift items when sending or receiving shipments, handling samples, supplies, or literature, and transporting a laptop computer.

🏝️ Benefits

• Full-time remote work opportunity.

• Flexible hours may be necessary to accommodate customer needs.

• Chance to attend Insulet internal clinical or sales meetings.