Clinical Product Coordinator – Associate

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Deliver in-person customer support for Fujifilm Endoscopy equipment during hands-on courses and training, primarily on weekends.

• Act as the main regional resource for customer education and training on Fujifilm equipment and services.

• Serve as the key point of contact for regional hands-on events and training sessions.

• Oversee equipment requests, input equipment into the internal database, convey needs, coordinate with Operations, and ensure timely shipping of equipment.

• Collaborate with the manager to identify internal resource needs based on the size and duration of events.

• Set up and provide support for Fujifilm video tower/system.

• Examine, troubleshoot, and maintain Fujifilm equipment.

• Ensure equipment functionality and operation throughout regional events and training.

• Pack equipment after each event or training session.

• Recognize opportunities for process enhancements and implement workflows to boost efficiency.

• Assist accounts with the proper handling, reprocessing, and operation of Fujifilm equipment.

• Support the use of Fujifilm equipment in clinical research initiatives.

• Share valuable insights with regional clinical specialists.

• Attend local, regional, and national trade shows as required.

• Comply with safety policies and relevant FDA, ISO 13485, laws, regulations, and standards.

• Report directly to the Senior Manager of Clinical Education and Product Coordination.

⛳️ Requirements

• A High School Diploma or equivalent is mandatory.

• A Bachelor’s degree in business, marketing, or related quantitative fields is preferred.

• At least 2 years of field sales or clinical experience is desired.

• Experience in providing training on technical equipment is preferred.

• Familiarity with and experience in GI/pulmonary flexible endoscopy is advantageous.

• Proficient in Microsoft Office (Word, Excel, and PowerPoint), MS Outlook, and other email applications.

• Excellent oral and written communication skills to convey technical information and professionally interact with internal and external customers and team members at all levels.

• Strong attention to detail.

• Effective time management skills.

• Capability to identify workflow process improvements.

• Ability to troubleshoot all Fujifilm endo equipment and identify the root cause of issues.

• Ability to provide expert guidance, training, and support to ensure optimal use of Fujifilm’s equipment.

• Decision-making skills to assess the usage of Fujifilm equipment and the type of training required by customers.

• Ability to handle multiple tasks and work on various projects simultaneously.

• Ability to prioritize customer needs.

• Ability to present information effectively to small groups.

• Manual dexterity to feel and manipulate items, including keyboards.

• Ability to stand, talk, and hear.

• Ability to lift and carry weights between 25-50 lbs.

• Close Vision: capacity to see clearly at twenty inches or less.

• Extensive travel (up to 80%) may be required, including weekends.

🏝️ Benefits

• 8% Bonus opportunity

• Medical

• Dental

• Vision

• Life Insurance

• 401k

• Paid Time Off