Clinical Payments Specialist – Mandarin Speaker

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee the complete process of global investigator payments for designated studies.

• Gather information from various teams, systems, and tools in a timely and proactive manner.

• Understand global contract terms, budgets, and payment timelines to ensure payments align with Clinical Trial Agreements.

• Analyze data and present findings to stakeholders.

• Act as a liaison among investigative sites, clinical research teams, and functional leaders.

• Conduct payment reconciliations at required intervals.

• Evaluate budgeted versus actual spending and discuss results with project teams.

• Create budget forecasts related to investigator payments.

• Compile and distribute monthly consolidated payment reports for paid and unpaid sites.

• Attend client and project team meetings.

• Prepare for, engage in, and follow up on audits and inspections.

• Serve as the primary contact for investigator-related inquiries.

• Identify trends of underpayment and overpayment and pursue process enhancements.

• Collaborate with financial and clinical departments.

• Investigate and resolve payment discrepancies.

• Deliver exceptional customer service to internal teams, external sites, and sponsors.

• Perform additional duties as assigned.

⛳️ Requirements

• Outstanding written and verbal communication abilities.

• Capability to work autonomously as well as collaboratively within a team.

• Strong interpersonal skills in a dynamic and fast-paced environment.

• Ability to exercise independent judgment with an awareness of decisions requiring supervisory approval.

• Proficient in managing multiple tasks, including the swift creation of new documents, forms, and tools.

• Strong organizational skills, with the ability to develop naming conventions and filing systems.

• Advanced proficiency in Microsoft Word, Access, Excel, PowerPoint, and Publisher.

• Knowledge of ICH, GCP, FDA or EU directive regulations, as applicable, and local regulatory requirements.

• Exceptional spoken and written English skills, along with fluency in the local language of the position.

• Energetic, diligent, and customer-focused.

• Preferred: At least two years of experience with a CRO or pharmaceutical company in a relevant role involving qualitative data entry, data validation in finance, project management, or contracts.

• Educational qualifications: A four-year college degree, or a two-year college program with at least one year of relevant experience in office administration or a similar role, or an equivalent combination of skills and proven performance.

• Advanced proficiency in English; fluency in Mandarin is required.

🏝️ Benefits

• Equal employment opportunities regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, military status, or any other class protected by applicable law.