Clinical Payments Associate

This is a fully remote position, open to applicants in India.

📋 Description

• Oversee and categorize incoming Jira tickets, directing them to the suitable team members.

• Manage and categorize incoming emails, delegating them to the relevant team members.

• Address general payment-related inquiries from sites, sponsors, and internal teams.

• Prepare and disseminate remittance documentation and payment confirmations.

• Keep precise records of ticket assignments, communications, and resolutions.

• Update trackers and organize documentation efficiently.

• Assist in system migration and study reconciliation initiatives.

• Gather, validate, and arrange study documentation.

• Monitor progress, outstanding items, and stakeholder feedback during migration efforts.

• Report issues, gaps, or discrepancies to senior team members.

• Carry out additional tasks as assigned.

⛳️ Requirements

• Bachelor’s degree in Life Sciences, Business, Finance, or a related discipline.

• No prior industry experience necessary; internships or administrative experience are beneficial.

• Proven interest in clinical research, healthcare, or financial operations.

• Strong written and verbal communication abilities in English.

• Exceptional attention to detail and organizational skills.

• Capability to manage multiple tasks and prioritize effectively.

• Proficient in Microsoft Office (Excel, Outlook, Word).

• Familiarity with Jira or other ticketing systems is a plus.

• Team-oriented with a proactive and solution-driven approach.

🏝️ Benefits

• Equal employment opportunities.

• Diverse and inclusive work environment.

• Supportive and collaborative teams.

• Accessible leadership.

• Employee development and opportunities for success.