Clinical Partnership Manager

This is a fully remote position, open to applicants in Oregon.

📋 Description

• Develop expertise in Collaborative Care by fostering, building, and maintaining both existing and new partnerships.

• Engage physicians in contracted practices to refer patients to the Collaborative Care Program.

• Meet monthly referral volume targets and quotas.

• Connect with key physician referrers in the designated territory via phone, video conference, and face-to-face meetings.

• Primarily focus on larger accounts while providing secondary support for smaller accounts as needed.

• Collaborate with the Sr. Director, Physician Activation and Partner Success.

• Ensure provider satisfaction from the initial training and education phase through to ongoing referral growth.

• Organize and oversee regular account meetings to discuss enrollment, growth opportunities, concerns, and achievements.

• Communicate effectively with accounts, providers, and practice staff to comprehend their needs and suggest strategies for referral growth.

• Generate and evaluate referral performance reports in collaboration with accounts and practices.

• Monitor account engagement and referral trends, taking action when referral decline is noted.

• Identify barriers to referral activities and create contingency and mitigation plans.

• Stay informed about industry changes and account developments that may impact referrals.

• Work alongside clinical operations on clinical issues and serve as a liaison between ClinOps and referring providers.

• Facilitate the referral process by confirming the receipt of initial referrals.

• Provide both initial and ongoing education to providers regarding appropriate CCP patients and the referral submission process.

⛳️ Requirements

• Bachelor’s Degree in a healthcare-related field or business is required.

• A minimum of three years of experience in sales or account management is essential.

• Strong preference for prior experience collaborating with healthcare providers, particularly in generating referrals for a service.

• Must be comfortable with a role requiring 50% travel.

• Experience in project management or in implementing new partnerships is necessary.

• Proven ability to present company products both in person and virtually.

• Experience in selling healthcare services to accounts is required.

• Demonstrated success in growing accounts.

• Proficient in Microsoft Word, Google Suite (Calendar, Docs, Sheets, Slides, etc.), Excel, and PowerPoint.

• Experience in start-up environments and behavioral health is a plus.

• Capability to develop and sustain strategic partnerships with key accounts.

• Strong proactive customer service and problem-solving skills.

• Ability to comprehend healthcare and market trends.

• Proven adaptability to change in a rapidly growing organization.

• Competence in creating and analyzing data and analytics to assess account performance.

• Comfortable with creating and delivering presentations both virtually and in person.

• Ability to professionally represent Mindoula’s mission to key accounts.

🏝️ Benefits

• Remote role.

• Travel up to 50%.

• Flexible work arrangements, both virtual and in-person.

• Collaborative environment with clinical and operational colleagues.