Clinical Partnership Manager

This is a fully remote position, open to applicants in Maryland, +1 more state.

📋 Description

• Develop expertise as a Collaborative Care professional dedicated to fostering, building, and maintaining existing and new partnerships within the Collaborative Care Program.

• Cultivate partnerships at the account, practice, and provider levels to meet referral volume targets and enhance referral numbers.

• Engage physicians within contracted practices to encourage patient referrals to the Collaborative Care Program.

• Manage and achieve specific monthly referral targets.

• Connect with key physician referrers in the assigned territory through phone, video conferences, and in-person meetings.

• Prioritize larger accounts while also addressing the needs of smaller accounts as necessary.

• Collaborate with the Sr. Director of Physician Activation and Partner Success to ensure provider satisfaction following implementation.

• Assist in initial provider training and education, along with ongoing referral development.

• Organize and oversee regular account meetings to discuss enrollment, growth opportunities, challenges, and successes.

• Communicate with accounts, providers, and practice staff to assess practice needs and propose strategies for referral growth.

• Generate and analyze referral performance reports with accounts and practices.

• Monitor account/practice engagement and referral trends, intervening when declines in referrals are noted.

• Identify barriers to referral activity and formulate contingency or mitigation strategies.

• Stay informed on industry changes and account developments to predict challenges for Collaborative Care referrals.

• Address clinical concerns alongside clinical operations colleagues, acting as a liaison between Clinical Operations and referring providers.

• Facilitate the referral process by confirming receipt of initial referrals.

• Provide both initial and ongoing education to referring providers regarding suitable patients and referral submission protocols.

⛳️ Requirements

• A Bachelor’s Degree in a healthcare-related field or business is required.

• A minimum of three years of experience in a sales or account management capacity is necessary.

• Strong preference for candidates with prior experience collaborating with healthcare providers, preferably in generating provider referrals for services.

• Proven success in a role requiring 50% travel.

• Experience in project management or implementing new partnerships is preferred.

• Familiarity with presenting company products both in person and virtually is essential.

• Experience in selling healthcare services to accounts is required.

• Demonstrated success in growing accounts is crucial.

• Proficiency in Microsoft Word, Google Suite (including calendar, docs, sheets, slides, etc.), Excel, and PowerPoint is necessary.

• Experience in start-up environments and behavioral health is a plus.

• Capability to build and sustain strategic partnerships with key accounts is important.

• Experience in delivering proactive customer service that addresses issues before they arise is required.

• Ability to comprehend healthcare and market trends and proactively recommend program modifications is necessary.

• Proven adaptability to changes within a rapidly growing organization is essential.

• Demonstrated skill in creating and analyzing data and analytics to evaluate account performance is required.

• Comfort in crafting and delivering both virtual and in-person presentations is important.

• Ability to professionally represent Mindoula’s mission to key accounts is essential.

🏝️ Benefits

• Remote work opportunity.

• Role involves 50% travel.

• Flexible virtual and in-person work arrangements.