Clinical Outreach Manager

This is a fully remote position, open to applicants in Hawaii.

📋 Description

• Establish and nurture referral connections with therapeutic programs, RTCs, PHP/IOP programs, hospitals and inpatient units, insurance providers, and outpatient clinicians catering to adolescents and young adults.

• Create step-down and step-up pathways in collaboration with partner programs.

• Maintain a prioritized list of referral partners and ensure regular communication.

• Act as the primary point of contact for assigned program partners at Pacific Quest.

• Conduct both in-person and virtual visits, presentations, and engagements with partner programs and clinical teams.

• Represent Pacific Quest at regional and national conferences, provider networking events, and community functions.

• Organize and host outreach events, including provider meetups and on-site tours in Hilo.

• Educate partners on Pacific Quest’s clinical model, levels of care, medical integration, insurance acceptance, and admissions criteria.

• Direct incoming partner referrals to the admissions team with comprehensive referral details.

• Prescreen referrals for compatibility and set realistic expectations with referring professionals.

• Follow up with referring partners regarding referral status, admission, progress, and discharge, ensuring appropriate releases are obtained.

• Collaborate with the admissions team to finalize each partner referral.

• Aid in the development of alumni, military/TRICARE, and community referral sources.

• Cultivate relationships with professional associations and provider networks.

• Document outreach activities, contacts, and referrals in the CRM system.

• Provide weekly reports on outreach activities, referral volumes by source, and pipeline status.

• Share field insights on referral trends, competitor programs, and partner needs with leadership.

• Ensure outreach materials and discussions are accurate and align with Pacific Quest’s services and marketing standards.

• Plan and oversee personal outreach territory, schedule, and travel with minimal supervision.

• Collaborate closely with admissions, clinical, and marketing teams to convert relationships into appropriate admissions.

⛳️ Requirements

• Bachelor’s degree in psychology, social work, communications, or a related field preferred; equivalent outreach or behavioral health experience will be considered.

• A minimum of 3 years of experience in clinical outreach, business development, or admissions in behavioral health preferred, ideally involving adolescents or young adults.

• Established relationships with treatment programs and clinical providers are strongly preferred.

• Proficient understanding of levels of care (residential, PHP, IOP, outpatient) and the referral process.

• Familiarity with HIPAA regulations and the management of protected health information.

• Experience using CRM systems and Google Workspace.

• Willingness to travel frequently, including overnight and air travel.

• Ability to pass pre-hire and ongoing background checks, fingerprinting, and drug screenings.

• Prehire TB test and physical clearance are required.

• Stay updated on all mandatory company training.

• Must possess a valid driver’s license and maintain proof of personal auto insurance.

• Availability Monday to Friday, with a schedule adjusted according to partner availability across mainland time zones.

• May require evening or weekend work for events, conferences, and urgent referrals.

• Capability to see, hear, speak, and write clearly.

• Frequent sitting, extended use of computers and phones, and driving are required.

• Regular air travel is expected.

• Occasional standing, walking, and lifting up to 25 pounds for event materials.

• Visits to program sites may involve outdoor tasks on uneven terrain typical of Hawaii landscapes.

🏝️ Benefits

• Comprehensive healthcare including preventive health and wellness benefits.

• Options for prescription, dental, and vision coverage.

• Employee Assistance Program.

• Accrual of paid time off and holiday pay.

• Parental leave.

• 401k retirement plan.

• Access to prodeals and discounts.

• Competitive compensation.

• A mission-driven, collaborative, and supportive work environment.