Clinical Operations Associate

This is a fully remote position, open to applicants in North Carolina, +1 more state.

📋 Description

• Cultivate and sustain relationships with physicians, clinical personnel, and healthcare organizations to facilitate NavDx ordering, reporting, surveillance management, and customer satisfaction.

• Function as a clinical and operational resource by onboarding clients, educating clinical teams, streamlining workflows, and supporting NavDx testing and surveillance protocols.

• Serve as the main operational customer-support liaison for test ordering, results reporting, reimbursement, provider portal access, and service-related inquiries.

• Collaborate with the CLIA laboratory, reimbursement, Patient Navigation, Sales, and other cross-functional teams on order processing, specimen management, claims processing, and patient accessibility.

• Track provider ordering trends, adherence to longitudinal testing, and utilization of surveillance; identify shortcomings and suggest process enhancements.

• Spearhead initiatives aimed at improving workflows, ordering procedures, provider portal uptake, and the overall customer and patient experience.

• Work alongside Sales on account strategies, testing utilization assessments, patient testing analyses, and evaluations of surveillance adherence.

• Maintain communication preferences and notification settings for physicians to ensure timely updates on NavDx results and surveillance.

• Ensure the accuracy of customer and patient data through diligent documentation, validation, and adherence to processes.

• Implement strategic and operational projects delegated by Business Operations leadership.

• Adhere to HIPAA, CLIA, FDA regulations, and CareDx policies and procedures.

⛳️ Requirements

• Bachelor's degree required, or a suitable combination of education and relevant professional experience.

• 2-5 years of proven full-time experience in a dynamic environment focused on clinical operations or analytics.

• Background in commercial-stage, rapidly growing life sciences or diagnostics firms OR in a physician office, clinic, or hospital providing support to patients and healthcare providers.

• Effective communication skills with a demonstrated capacity to engage with clients.

• Consistently upholds the highest standards of integrity and does not compromise ethical values.

• Proficient in Excel, Salesforce.com, and Tableau, with the capability to analyze data, generate reports, and manage dashboards.

• Willingness to travel up to 40% of the time.

• Experience interacting with healthcare professionals is highly advantageous.

• Registered Nurse (RN) certification preferred.

• Direct experience in oncology is preferred.

• Strategic agility, results-driven mindset, leadership capabilities, collaboration and teamwork skills, and innovative thinking are essential.

🏝️ Benefits

• Additional discretionary bonuses/incentives may be available.

• Restricted stock units may be offered.

• Equal Opportunity Employer and participates in E-Verify.