Clinical Operations Associate

This is a fully remote position, open to applicants in California.

📋 Description

• Establish and nurture relationships with physicians, clinical personnel, and healthcare organizations to facilitate NavDx ordering, reporting, surveillance management, and enhance customer satisfaction.

• Function as a clinical and operational resource by onboarding clients, training clinical teams, optimizing workflows, and supporting NavDx testing and surveillance protocols.

• Serve as the main point of contact for operational customer support, addressing inquiries regarding test ordering, results reporting, reimbursement, provider portal access, and service requirements.

• Collaborate with the CLIA laboratory, reimbursement, Patient Navigation, Sales, and other teams to guarantee precise order processing, specimen management, claims processing, and patient access to NavDx testing.

• Observe provider ordering trends, adherence to longitudinal testing, and utilization of surveillance to identify deficiencies and suggest process enhancements.

• Spearhead initiatives aimed at improving provider workflows, optimizing ordering processes, increasing provider portal engagement, and enhancing the experiences of customers and patients.

• Collaborate with Sales on account strategies, conducting reviews of testing utilization, patient testing analyses, and evaluations of surveillance adherence.

• Manage physician communication preferences and notification settings to ensure timely delivery of NavDx results and updates.

• Ensure the accuracy of customer and patient data through comprehensive documentation, validation, and adherence to processes.

• Implement strategic and operational projects as assigned by Business Operations leadership.

• Adhere to HIPAA, CLIA, FDA regulations, and CareDx policies.

⛳️ Requirements

• A Bachelor's degree is required, or an equivalent combination of education and relevant professional experience.

• 2-5 years of successful full-time experience in a dynamic environment, emphasizing clinical operations or analytics.

• Experience in commercial-stage, rapidly growing life sciences or diagnostics companies, or in a physician office, clinic, or hospital providing support for patients and healthcare providers.

• Strong communicator with a proven ability to engage effectively with customers.

• Experience interacting with healthcare professionals is highly advantageous.

• Consistently maintains the highest level of integrity and does not compromise ethical standards.

• Proficient in Excel, Salesforce.com, and Tableau, capable of analyzing data, generating reports, and managing dashboards.

• Willingness to travel up to 40% of the time.

• Registered Nurse (RN) designation is preferred.

• Direct experience in oncology is preferred.

• Exhibits strategic agility, a results-driven mindset, leadership capabilities, collaboration and teamwork skills, and innovative thinking.

🏝️ Benefits

• Additional discretionary bonuses/incentives may be available.

• Restricted stock units may be provided.

• Equal Opportunity Employer benefits and E-Verify participation.