Clinical Operations Associate

This is a fully remote position, open to applicants in New Jersey, +1 more state.

📋 Description

• Develop and sustain relationships with physicians, clinical staff, and healthcare organizations to facilitate NavDx ordering, reporting, surveillance management, and enhance customer satisfaction.

• Act as a clinical and operational resource by onboarding clients, training clinical teams, optimizing workflows, and supporting NavDx testing and surveillance protocols.

• Serve as the main point of contact for operational customer support, addressing queries related to test ordering, results reporting, reimbursement, provider portal access, and service requirements.

• Collaborate with the CLIA laboratory, reimbursement, Patient Navigation, Sales, and other cross-functional teams on order processing, specimen management, claims processing, and patient access to NavDx testing.

• Track provider ordering behaviors, longitudinal testing adherence, and surveillance usage; pinpoint gaps and propose process enhancements.

• Spearhead initiatives to optimize provider workflows, simplify ordering, boost provider portal usage, and improve customer and patient experiences.

• Work with Sales on account strategies, testing utilization evaluations, patient testing analyses, and assessments of surveillance adherence.

• Keep track of physician communication preferences and notification settings for prompt NavDx results and surveillance updates.

• Ensure accurate customer and patient data through documentation, validation, and adherence to processes.

• Implement strategic and operational projects assigned by Business Operations leadership.

• Adhere to HIPAA, CLIA, FDA regulations, and CareDx policies and procedures.

⛳️ Requirements

• A Bachelor’s degree is required, or an equivalent combination of education and relevant professional experience.

• 2-5 years of successful full-time experience in a fast-paced setting, focusing on clinical operations or analytics.

• Background in commercial-stage, high-growth life sciences or diagnostics companies, or in a physician office, clinic, or hospital providing support for patients and healthcare providers.

• Strong communicator with a proven ability to engage with clients effectively.

• Experience interacting with healthcare professionals is highly advantageous.

• Consistently operates with the utmost integrity and upholds ethical standards.

• Proficient in Excel, Salesforce.com, and Tableau, with the ability to analyze data, create reports, and manage dashboards.

• Willingness to travel up to 40%.

• Preferred: Registered Nurse (RN).

• Preferred: Direct experience in oncology.

• Strategic agility; comfortable navigating uncertainty and fostering clarity in complex environments.

• Results-driven in a dynamic, fast-paced atmosphere.

• Leadership abilities.

• Collaboration and teamwork skills.

• Innovative thinking.

🏝️ Benefits

• Additional discretionary bonuses/incentives may be available.

• Eligibility for restricted stock units may apply.

• Equal Opportunity Employer protections.

• Participation in E-Verify.