Clinical Nursing Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver and document call center support for patients dealing with rare or chronic conditions on behalf of manufacturer clients.

• Fulfill responsibilities in accordance with the requirements set by manufacturer clients and company leadership.

• Inform patients, physicians, and families about prescribed, FDA-approved therapies following client specifications.

• Utilize reviewed and sanctioned call guides and client-approved materials to convey essential messages to patients.

• Provide HIPAA-compliant feedback and analysis to manufacturer clients as stipulated in contracts.

• Comply with mandatory HIPAA regulations and adhere to company policies and procedures.

• Communicate efficiently with patients, families, healthcare providers, manufacturers, and team members.

• Maintain necessary nursing licenses and pertinent certifications.

• Effectively manage time, prioritize tasks, and ensure consistent attendance.

• Report to the Operations Manager.

• Carry out additional related duties and align with program/company priorities as directed.

⛳️ Requirements

• Active RN or LPN licenses, free from any disciplinary actions or restrictions.

• A minimum of 2+ years of nursing experience.

• Consideration for nurses residing in Nursing Licensure Compact home states.

• Bachelor's degree preferred; an Associate's degree may be considered based on experience.

• Prior experience in call center or telehealth nursing is preferred.

• Understanding of call center and telehealth operations.

• Familiarity with biologic therapies, specialty pharmacy, and managed care processes.

• Proficient in Microsoft Office, specifically Word and Excel, as well as Zoom, MS Teams, WebEx, Salesforce, and telephone systems.

• Exceptional interpersonal, oral, written, organizational, judgment, and decision-making abilities.

• Capability to sit for extended periods and occasionally lift/move up to 10 pounds.

• Ability to work remotely with internet access.

• Willingness to accommodate work across multiple US time zones.

• Flexibility to work variable hours independently and collaboratively within a team.

• Skill in performing administrative tasks accurately and punctually.

🏝️ Benefits

• Opportunity to perform all job duties from a remote location.

• Flexible hours and scheduling options.

• Travel for national training meetings is approximately 15% of the time.

• Reasonable accommodations available for individuals with disabilities.

• Commitment to equal employment opportunity.