Clinical Manager, Chat & Text

This is a fully remote position, open to applicants in Arizona, +3 more states.

📋 Description

• Lead and manage a multidisciplinary 988 Chat & Text team.

• Supervise clinical quality, oversee daily operations, staffing, performance, and service delivery.

• Offer clinical supervision, case consultation, contact reviews, and feedback for staff.

• Track program metrics and ensure adherence to 988, contractual, accreditation, and organizational standards.

• Assist in the implementation of new services, technologies, training, and operational enhancements.

• Collaborate with leaders at Crisis Connections and external partners.

• Stay engaged with frontline chat and text services, leading by example.

⛳️ Requirements

• A Master's degree in psychology, counseling, social work, or a related discipline.

• Independent or associate behavioral health licensure, with the capability to secure the relevant Washington State credential.

• Ability to fulfill Washington State Mental Health Professional criteria.

• 4–5+ years of leadership experience in behavioral health crisis services.

• In-depth knowledge of crisis intervention, trauma-informed care, clinical supervision, and behavioral health standards.

• Outstanding written and digital communication abilities.

• Preferably experienced in crisis chat/text, web-based crisis services, or digital contact center settings.

🏝️ Benefits

• Employee benefits are provided; further details can be found at https://crisisconnections.org/get-involved/careers/benefits/.