Clinical Liaison, Floater

This is a fully remote position, open to applicants in California, +1 more state.

📋 Description

• Deliver patient management assistance for CareDx’s transplant products, with a primary focus on laboratory tests.

• Collaborate with transplant center personnel as a Clinical Educator to optimize workflows and incorporate CareDx transplant services.

• Serve as a liaison between clients and cross-functional internal teams to guarantee the prompt and successful delivery of CareDx solutions.

• Address and resolve external inquiries related to customer order entry, results, reporting, and reimbursement.

• Organize blood draw logistics with patients and ensure that compliant orders are procured.

• Spearhead operational efficiency initiatives and pinpoint enhancements in the ordering process.

• Oversee timely sample processing and respond to customer inquiries.

• Ensure adherence to CareDx SOPs and relevant HIPAA, CLIA, FDA, and other regulations.

• Travel within the designated region to key accounts for business reviews and product updates.

• Undertake additional responsibilities as assigned.

⛳️ Requirements

• RN degree is strongly preferred.

• A minimum of 5 years experience in Transplant is preferred.

• Certification as a Clinical Transplant Coordinator (CCTC) is preferred.

• Willingness to travel 25 - 30% within the assigned territory.

• Capability to excel both independently and within a team setting.

• Proficiency in reporting and data analytics tools such as Excel and Salesforce.com.

• Excellent verbal and written communication skills.

• Proven ability to influence without direct authority and to establish and maintain strong cross-functional relationships.

• Demonstrated experience in managing customer expectations and providing product development updates.

🏝️ Benefits

• Competitive base salary along with incentive compensation.

• Comprehensive health and welfare benefits.

• Gym reimbursement program.

• 401(k) savings plan with matching contributions.

• Employee Stock Purchase Plan.

• Pre-tax commuter benefits.

• Up to 30 days of paid leave annually for a full-time employee who donates an organ or bone marrow.

• Benefits for Equal Opportunity Employer and participation in E-Verify.