Clinical Liaison

This is a fully remote position, open to applicants in California.

📋 Description

• Oversee patient management in alignment with CareDx’s transplant services, with a primary emphasis on CareDx laboratory tests.

• Collaborate with staff at transplant centers as a Clinical Educator to enhance workflows and incorporate CareDx transplant offerings.

• Act as a liaison between clients and various internal teams to guarantee the prompt and effective delivery of CareDx solutions.

• Address and resolve customer inquiries related to order entry, results, reporting, and reimbursement issues.

• Organize blood draw logistics for patients while ensuring compliance with order requirements.

• Facilitate operational efficiency initiatives and identify enhancements in the ordering process.

• Ensure timely processing of samples and responses to customer inquiries.

• Uphold compliance with relevant regulations, including HIPAA, CLIA, and FDA standards.

• Travel within the designated region to key accounts for business reviews and product updates.

• Undertake additional responsibilities as assigned.

⛳️ Requirements

• A registered nursing (RN) degree is strongly preferred.

• A minimum of 5 years of experience in transplantation is preferred.

• Certification as a Clinical Transplant Coordinator (CCTC) is preferred.

• Willingness to travel 25–30% within the assigned region.

• Proficiency in data reporting and analytic tools such as Excel and Salesforce.com.

• Excellent verbal and written communication abilities.

• Proven capability to influence without direct authority and to foster strong cross-functional relationships.

• Demonstrated experience in managing customer expectations and providing updates on product development.

🏝️ Benefits

• Competitive base salary along with incentive compensation.

• Comprehensive health and welfare benefits, including a gym reimbursement program.

• 401(k) savings plan with employer matching.

• Employee Stock Purchase Plan.

• Pre-tax commuter benefits.

• Up to 30 days of paid leave annually for full-time employees who donate an organ or bone marrow.

• Additional benefits are outlined on the CareDx careers page.