Clinical Engagement Specialist, CPhT

This is a fully remote position, open to applicants in Alabama, +33 more states.

📋 Description

• Conduct Medication Therapy Management (MTM) and Stars Adherence initiatives independently, adhering to established protocols.

• Engage in proactive outreach to patients to enhance their participation, adherence, and overall engagement in programs.

• Coordinate activities related to patient care to ensure timely access to medications and the continuity of therapy.

• Prioritize tasks and resolve routine issues with minimal supervision.

• Collaborate with CEC team members to provide consistent, high-quality clinical services and share accountability for outcomes.

• Educate patients regarding the benefits of the program and the importance of medication adherence.

• Identify risks, address barriers, and determine suitable interventions within the framework of program protocols.

• Facilitate requests for prescription renewals and extended day supplies.

• Manage exceptions and coordinate with pharmacies or providers as necessary.

• Connect members to relevant clinical or operational resources.

• Appropriately escalate non-routine, complex, sensitive, or high-risk situations.

• Accurately and efficiently complete assigned workflows while supporting overall departmental performance.

• Report to the Supervisor of CEC Operations and interact with other leaders within CEC Operations.

• Carry out additional duties as assigned.

⛳️ Requirements

• High School diploma or GED is mandatory.

• Certification as a Pharmacy Technician is required.

• A State Pharmacy Technician license is required where applicable.

• A minimum of 3 years of experience in pharmacy support or clinical program execution is required.

• Strong pharmaceutical knowledge to accurately respond to inquiries, assist with medication-related processes, and ensure safe and informed outcomes is essential.

• Proven ability to provide empathetic, patient-centered support by actively listening, addressing needs, and ensuring clear, respectful communication with diverse populations is necessary.

• Demonstrated experience in effectively managing both inbound and outbound communications while consistently adhering to established workflows, scripts, and escalation protocols to ensure quality and efficiency.

• Knowledge of healthcare regulations, including HIPAA, is required to protect patient information and ensure compliance in all interactions and documentation.

• Proven ability to collaborate within cross-functional teams to meet service level expectations, support shared goals, and contribute to overall operational success is essential.

• Participation in and support for compliance program objectives is required.

• Ability to consistently interact cooperatively and respectfully with other employees is necessary.

🏝️ Benefits

• Comprehensive benefits package for Health, Dental, and Vision insurance.

• 20 days of paid time off.

• 4 weeks of paid parental leave.

• 9 paid holidays.

• 401K with a company match of up to 5% - No vesting requirement.

• Adoption Assistance Program.

• Flexible Spending Account.

• Educational Assistance Plan and support for Professional Memberships.

• Referral Bonus Program – up to $750!