Clinical Engagement Specialist, CPhT

This is a fully remote position, open to applicants in Alabama, +33 more states.

📋 Description

• Perform Medication Therapy Management (MTM) and Stars Adherence initiatives in accordance with established protocols.

• Carry out proactive outreach to patients to enhance engagement, adherence, and participation in programs.

• Coordinate activities related to patient care to guarantee timely access to medications and continuity of therapy.

• Effectively prioritize tasks and resolve routine issues with minimal oversight.

• Work collaboratively with CEC team members to provide consistent, high-quality clinical services and share accountability for outcomes.

• Inform patients about the benefits of the program and the importance of medication adherence.

• Recognize risks, address obstacles, and determine suitable interventions within program guidelines.

• Oversee prescription renewals and requests for extended day supplies.

• Handle exceptions and coordinate with pharmacies or healthcare providers as necessary.

• Identify challenges related to medication access and connect members to the appropriate clinical or operational resources.

• Utilize professional judgment and escalate issues when further guidance is required.

• Comply with protocols and regulatory requirements, escalating complex, sensitive, or high-risk cases appropriately.

• Accurately and efficiently complete assigned workflows and contribute to the overall performance of the department.

• Perform additional duties as assigned.

⛳️ Requirements

• A High School diploma or GED is mandatory.

• Certification as a Pharmacy Technician is a requirement.

• A State Pharmacy Technician license is required where applicable.

• A minimum of 3 years of experience in pharmacy support or clinical program execution is required.

• Strong knowledge of pharmaceuticals is necessary.

• Proven ability to provide empathetic, patient-centered support and to communicate clearly and respectfully with diverse populations is required.

• Experience managing both inbound and outbound communications while adhering to established workflows, scripts, and escalation protocols is essential.

• Knowledge of healthcare regulations, including HIPAA, is required.

• Ability to collaborate effectively within cross-functional teams to achieve service level expectations and shared objectives.

• Participate in, adhere to, and support compliance program goals.

• Ability to consistently interact cooperatively and respectfully with colleagues.

• Remote work is available exclusively for residents of specific states including Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nebraska, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Washington DC, and Wisconsin.

• Availability to work Monday through Thursday from 8:30 am to 7:00 pm CT and Friday from 8:30 am to 5:00 pm CT is required.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance benefits that are top of the industry.

• 20 days of paid time off.

• 4 weeks of paid parental leave.

• 9 paid holidays.

• 401K company match of up to 5% with no vesting requirement.

• Adoption Assistance Program available.

• Flexible Spending Account offered.

• Educational Assistance Plan and support for Professional Memberships.

• Referral Bonus Program offering up to $750!