Clinical Education Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Facilitate patient motivational interviewing programs, providing insights to the executive leadership team.

• Sustain an effective call schedule for patients and healthcare professionals (HCPs), achieving performance objectives.

• Assist patients and caregivers in navigating reimbursement and financial support options.

• Ensure seamless transitions to Cycle products for therapy, including new initiations and switches.

• Deliver specialized training on Cycle’s MS therapies, Tascenso and Bafiertam, either in-person at patients’ homes and clinics or remotely through phone, video, or app.

• Serve as a Patient Concierge, fostering relationships with patients and caregivers while promoting treatment adherence and follow-up check-ins.

• Collaborate with Sales Account Managers to introduce new HCPs to Cycle Vita services.

• Address patient and office inquiries with a compassionate, customer-centric approach.

• Represent Cycle Vita at patient support events and pertinent industry conferences.

⛳️ Requirements

• Bachelor’s degree in nursing or a related field.

• Demonstrated experience in clinical practice or within the biotech/pharmaceutical sector.

• Current nursing license in good standing in the assigned state(s); potential for compact licensure.

• Preferred experience in the Neurology therapeutic area, specifically Multiple Sclerosis (MS).

• Solid understanding of patient access, hub services, specialty products in the rare disease domain, reimbursement, adherence programs, and patient assistance offerings.

• Strong case management expertise with the ability to coordinate across all areas of patient support services, assisting patients and caregivers with prescribed therapies and providing clinical training.

• Excellent emotional resilience, a positive demeanor, exceptional listening abilities, and strong verbal and written communication skills.

• Bilingual candidates are preferred, though not required for this position.

🏝️ Benefits

• Competitive salary based on experience.

• Performance-based bonus structure.

• 100% employer-covered membership for Private Health Insurance.

• Life Insurance coverage.

• 401k retirement plan.

• Flexible work policy enabling employees to set their schedules and manage their days.

• Collaborative, high-performing work environment with seasoned colleagues.

• Opportunity to be part of a rapidly growing and ambitious organization.