Clinical Dispatcher – Full-Time, 2nd Shift

This is a fully remote position, open to applicants in United States.

📋 Description

• Engage with hospital clinical personnel and Access TeleCare physicians to guarantee prompt and effective patient care.

• Execute all responsibilities of the CCC Coordinator role.

• Oversee incoming consultations through CCC consultation lifecycle workflows.

• Prioritize and allocate emergency and non-emergency consultations across various service lines.

• Utilize approved protocols, workflows, and the computer-aided dispatch system to assess situations and take suitable actions.

• Test the readiness of computers, cameras, and related communication equipment.

• Monitor and sustain queues to prioritize and assign consultations, aiming to meet or surpass SLAs.

• Achieve or exceed performance metrics on the performance index scorecard.

• Uphold professionalism when interacting with healthcare facilities, physicians, colleagues, and supervisors.

• Remain on call, work beyond shift hours, and respond to emergencies as necessary.

• Perform responsibilities in accordance with company policies and CCC objectives.

• Foster collaborative working relationships across departments.

• Keep the immediate supervisor updated on issues and concerns and take corrective measures.

• Maintain a positive team spirit and contribute to a constructive organizational culture.

• Undertake additional tasks as required.

⛳️ Requirements

• High School Diploma, GED, or equivalent certification is required.

• A minimum of one year of experience in a call center environment, healthcare, or IT.

• Strong communication skills (both written and verbal), demonstrating the ability to work effectively across departments.

• Proven proficiency with Microsoft Office programs, communication, and collaboration tools across various operating systems.

• Capability to learn new software and systems.

• Excellent phone and customer service skills, along with a keen attention to detail.

• Flexibility and adaptability in a dynamic, fast-paced environment.

• Ability to quickly learn and adjust to new technologies and systems.

• Competence in thriving in a remote work environment within a rapidly growing organization.

• Must be able to remain stationary for 50% of the time.

• Frequent speaking and listening using a headset.

• Prolonged periods of sitting.

• Extended durations of viewing a computer monitor.

• Repetitive use of hands and fingers across the keyboard.

• The consult coordination center operates 24/7, requiring availability on weekends and holidays.

• Ability to work from 2:45 PM to 11:00 PM Eastern Time, Sunday through Thursday.

🏝️ Benefits

• 100% Remote Work.

• Health Insurance (Medical, Dental, Vision).

• Health Savings Account.

• Flexible Spending (Medical and Dependent Care).

• Employer Paid Life and AD&D (Supplemental available).

• Paid Time Off.

• Paid Training.

• Up to 2 interviews via Zoom.