Clinical Consultant, Professional Services

This is a fully remote position, open to applicants in California, +4 more states.

📋 Description

• Deliver clinical leadership to BD clients implementing interoperability and connectivity solutions.

• Assist Project Managers in ensuring timely and effective implementations.

• Collaborate with hospital clinicians and EMR vendors on policies, procedures, workflows, protocols, resource groups, device education, go-live, and post-implementation clinical rounds.

• Organize conference calls and customer meetings for hospital system implementations.

• Lead customer site assessments and facilitate the project design and implementation of BD Medication Systems Infusion products and technologies.

• Oversee customer teams, achieve consensus, and ensure clear and consistent communication.

• Provide team support and product information; mentor team members on product and process proficiency.

• Offer basic HL7 message interpretation, resolve issues, and escalate to technical SMEs when necessary.

• Follow up with customers regarding system assessments, satisfaction, problem-solving, and evaluation of BD solutions.

• Formulate recommendations to enhance customer benefits and solution capabilities.

• Supply feedback to Business Operations and Field Trainers to refine implementation methodologies, tools, and services.

• Install and support BD Medication Systems Infusion hardware and software solutions.

• Influence customer acceptance and utilization in multi-site and complex environments.

• Act as a customer support resource when needed.

⛳️ Requirements

• Bachelor's degree required or equivalent experience.

• 4-6 years of experience in a related field or an equivalent combination of education and experience.

• Current active nursing license required.

• Valid driver’s license and ability to maintain it.

• Must be at least 21 years old.

• Ability to work independently from a home office.

• Flexibility to work varying hours, including some nights and weekends.

• Willingness to travel 75-100%, including overnight trips.

• Capability to lift a minimum of 40 lbs.; position may require pushing, pulling, stooping, bending, and lifting.

• Provide proof of and maintain current immunizations upon hire, and obtain additional facility-appropriate immunizations.

• Acute care hospital experience is required, preferably in nursing informatics or leadership roles.

• Experience in Pediatric, NICU, and Oncology settings is highly desired.

• Specific knowledge of BD business is highly preferred.

• Familiarity with BD Medication Systems Infusion products.

• Expert knowledge of hospital clinical workflow processes, hospital data set/drug library build, clinical system integration, clinical device settings, and interface validation.

• Proficiency in BD Medication Systems Infusion product implementation methodologies and tools or equivalent industry standards.

• Basic HL7 message interpretation and failure resolution skills.

• Strong problem-solving, troubleshooting, and system consultation abilities related to clinical workflow and health system standardization.

🏝️ Benefits

• Comprehensive Total Rewards program.

• Reward and recognition opportunities.

• Competitive compensation and benefits packages.

• Opportunities for learning, growth, and development.

• Workplace flexibility and work-life balance.

• Remote or field-based work arrangements.

• Equal Opportunity Employer.