Clinical Consultant, Professional Services

This is a fully remote position, open to applicants in California, +7 more states.

📋 Description

• Deliver clinical leadership to BD clients who are implementing interoperability and connectivity solutions.

• Assist Project Managers to guarantee efficient and timely implementation processes.

• Collaborate with healthcare professionals and EMR vendors regarding policies, procedures, workflows, protocols, resource groups, device education, go-live activities, and follow-up clinical rounds.

• Organize conference calls and customer meetings for small to medium-sized hospital systems.

• Build and sustain long-term relationships with customers.

• Offer team support and product information related to BD Medication Systems Infusion products.

• Mentor team members to enhance product and process knowledge.

• Oversee customer teams, achieve consensus, and ensure clear, consistent communication.

• Guide customer site evaluations and assist with project design and execution.

• Provide insights to Business Operations and Field Trainers to enhance implementation processes, tools, and services.

• Interpret basic HL7 messages and escalate issues to technical subject matter experts as necessary.

• Follow up with customers regarding system evaluations, satisfaction, troubleshooting, and product assessment.

• Create recommendations to optimize customer advantages from implemented solutions.

• Install and support BD Medication Systems Infusion hardware and software solutions.

• Influence customer acceptance and utilization in multi-site and intricate environments.

• Act as a customer support resource when needed.

⛳️ Requirements

• Bachelor's degree required or equivalent experience.

• 4-6 years of experience in a relevant field or an equivalent combination of education and experience.

• A current active nursing license is required.

• Valid driver's license and a minimum age of 21.

• Willingness and ability to travel 75-100%, including overnight trips.

• Flexibility in working hours, including some nights and weekends.

• Capability to work independently from a home office.

• Must be able to lift at least 40 lbs.; the role may involve pushing, pulling, stooping, bending, and lifting.

• Proof of current immunizations and the capacity to obtain additional facility-specific immunizations upon hiring.

• Experience in an acute care hospital is required, preferably with a focus on nursing informatics or leadership roles.

• Experience in Pediatric, NICU, and Oncology settings is highly preferred.

• Specific knowledge of BD business practices is highly desired.

• Familiarity with BD Medication Systems Infusion products.

• Advanced understanding of clinical workflow processes, hospital data set/drug library construction, clinical system integration, clinical device settings, and interface validation.

• Basic HL7 message interpretation and troubleshooting skills.

• Experience with BD Medication Systems Infusion implementation methodologies and tools or equivalent industry standards.

• Ability to manage complex projects, troubleshoot systems, and support standardization of clinical workflows.

🏝️ Benefits

• Comprehensive Total Rewards program.

• Opportunities for rewards and recognition.

• Competitive compensation and benefits packages.

• Flexible workplace options for remote or field-based roles.

• Opportunities for learning, growth, and professional development.

• Equal Opportunity Employer.

• Workplace accommodations will be considered in accordance with applicable laws.