Clinical Care RPM, LVN – Night Shift

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a substantial volume of incoming and outgoing patient communications in a centralized clinical call center.

• Make 70–90 outbound calls daily to follow up with patients and address their health inquiries.

• Manage inbound calls by triaging and directing them based on clinical priority.

• Direct non-clinical inquiries to the relevant departments within the company.

• Monitor and address Remote Patient Monitoring alerts in real time.

• Elevate clinical issues as necessary.

• Work with healthcare providers to ensure timely patient care via telephone.

• Conduct monthly wellness assessments and thorough chart reviews.

• Record all patient interactions in the clinical platform in real time.

• Achieve or surpass metrics related to care quality, patient engagement, call handling time, response time, and adherence to protocols.

• Switch between RPM adherence, onboarding, and chart review workflows to meet department objectives.

• Ensure compliance with organizational policies and relevant regulations.

• Utilize AI tools such as Claude, ChatGPT, and workflow automation platforms in daily tasks.

• Undertake additional responsibilities as assigned.

⛳️ Requirements

• A valid compact LVN/LPN license is required.

• Proficiency in computers, electronic medical records (EMRs), and telehealth technologies.

• Excellent communication and organizational abilities.

• Proven proficiency with AI tools; regularly employs applications like Claude, ChatGPT, or workflow automation in daily tasks.

• Capability to thrive in a fast-paced, high-volume call center setting with continuous patient interactions.

• Comfort with performance metrics and accountability regarding daily, weekly, and monthly objectives.

• Ability to multitask across various technology platforms concurrently.

• A minimum of 1 year of nursing experience is preferred.

• Previous experience in a call center or in high-volume telephonic patient care is advantageous.

• Knowledge of RPM devices, such as blood pressure monitors, glucometers, pulse oximeters, and weight scales.

• Required minimum internet speed of 50 Mbps for downloads and 10 Mbps for uploads.

• A wired internet connection is necessary; Wi-Fi is not permitted.

• Submission of a speed test is required during the offer process.

• Must have a private, HIPAA-compliant workspace.

• Availability to work rotating holidays is required.

• Mandatory coverage of at least two weekends each month.

• Completion of four weeks of training, Monday through Friday, from 9:00 AM to 6:00 PM Eastern Time; attendance is compulsory.

• Must be available to work rotating night shifts, including hours from 8:00 PM to 7:00 AM EST.

🏝️ Benefits

• Evening Differential: +$1.50/hour for hours worked after 7:00 PM.

• Late-Night Differential: +$2.00/hour for hours worked after 10:00 PM.

• Weekend Differential: +$1.50/hour for all hours worked on Saturdays and Sundays.

• Sign-On Bonus: $1,500 paid after 120 days of continuous employment, contingent upon active employment and satisfactory performance at the time of payout.

• Monthly Bonus Potential: Up to $1,500 per month based on patient engagement and performance objectives.

• 5% Bilingual Pay Allowance.

• 11 Paid Company Holidays each year.

• Paid Time Off (PTO).

• Options for Medical, Dental, Vision, and supplemental insurance.

• 401(k) Plan with a 3.5% Company Match.

• Equipment provided by the company.

• Flexible work-from-home arrangements.

• Requirement for a private, HIPAA-compliant workspace.

• Comprehensive four-week training program.