Clinical Care RPM LVN

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a high volume of inbound and outbound telephone interactions with patients in a centralized clinical call center.

• Make 70–90 outbound calls each day to check on patients and address any health concerns.

• Manage inbound calls, prioritizing and directing them based on clinical urgency.

• Forward non-clinical inquiries to the relevant company departments.

• Monitor and address Remote Patient Monitoring alerts in real-time, escalating any clinically significant issues.

• Work together with providers to ensure timely patient care via telephone communication.

• Conduct monthly wellness evaluations and thorough chart reviews.

• Record all patient interactions in the clinical platform instantaneously.

• Meet or surpass metrics related to care quality, patient engagement, call handling time, response time, and adherence to protocols.

• Transition between RPM adherence calls, onboarding calls, and chart reviews to align with departmental objectives.

• Ensure compliance with company policies and relevant regulations.

• Carry out additional duties as assigned.

⛳️ Requirements

• An active compact LVN/LPN license is required.

• Proficient in using computers, EMRs, and telehealth applications.

• Strong communication and organizational abilities.

• Proven fluency with AI tools; regularly utilizes resources such as Claude, ChatGPT, or workflow automation in daily tasks.

• Capacity to thrive in a fast-paced, high-volume call center environment with continuous patient interactions.

• Comfortable with performance metrics and accountable for daily, weekly, and monthly goals.

• Ability to multitask across various technology platforms simultaneously.

• Previous experience in a call center or high-volume telephonic care setting is preferred.

• Familiarity with RPM devices, such as blood pressure monitors, glucometers, pulse oximeters, and weight scales.

• Minimum internet speed of 50 Mbps download and 10 Mbps upload is required.

• A hardwired internet connection is necessary; Wi-Fi is not permitted.

• Speed test results must be submitted during the hiring process.

• A private, HIPAA-compliant workspace is mandatory.

• Availability for rotating holidays is necessary.

• Required to cover at least two weekends each month.

• Attendance for a four-week training program, Monday through Friday, from 9:00 AM to 6:00 PM Eastern Time, is mandatory.

• At least one year of nursing experience is preferred; experience in RPM, telehealth, or chronic care is a plus.

🏝️ Benefits

• Evening Differential: +$1.50/hour for hours worked after 7:00 PM.

• Late-Night Differential: +$2.00/hour for hours worked after 10:00 PM.

• Weekend Differential: +$1.50/hour for all hours worked on Saturday and Sunday.

• Sign-On Bonus: $1,500 after 120 days of continuous employment, contingent upon ongoing employment and satisfactory performance at payout time.

• Monthly Bonus Potential: Up to $1,500 per month based on patient engagement and performance objectives.

• 5% Bilingual Pay Allowance.

• 11 Paid Company Holidays each year.

• Paid Time Off (PTO).

• Options for Medical, Dental, Vision, and supplemental insurance.

• 401(k) Plan with a 3.5% Company Match.

• Equipment provided by the company.

• A comprehensive four-week training program.

• Opportunity for remote work.

• Requirement for a private, HIPAA-compliant workspace.