Clinical Care RPM LVN

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a high-volume of incoming and outgoing patient calls within a centralized clinical call center.

• Make 70–90 outbound calls daily to check on patients and address their health concerns.

• Manage incoming calls by triaging and directing them based on clinical urgency.

• Direct non-clinical inquiries to the appropriate departments within the company.

• Monitor and address Remote Patient Monitoring alerts in real time.

• Escalate clinical issues as necessary.

• Work in partnership with providers to ensure timely patient care via telephone.

• Conduct monthly wellness assessments and perform thorough chart reviews.

• Record all patient interactions in the clinical platform in real time.

• Achieve or surpass metrics for care quality, patient engagement, call handling time, response time, and adherence to protocols.

• Adapt to RPM adherence, onboarding, and chart review workflows to aid departmental objectives.

• Ensure compliance with company policies and relevant regulations.

• Execute additional duties as required.

⛳️ Requirements

• Active compact LVN/LPN license is mandatory.

• Proficient in using computers, EMRs, and telehealth tools.

• Excellent communication and organizational abilities.

• Proven fluency with AI tools; regularly utilizes applications like Claude, ChatGPT, or workflow automation in daily tasks.

• Capable of thriving in a fast-paced, high-volume call center setting with continuous patient interactions.

• Comfortable working with performance metrics and being accountable for daily, weekly, and monthly targets.

• Skilled at multitasking across various technology platforms simultaneously.

• Minimum internet speed of 50 Mbps for downloads and 10 Mbps for uploads is required.

• A hardwired internet connection is essential; Wi-Fi is not acceptable.

• A speed test must be submitted during the offer process.

• Must have a private, HIPAA-compliant workspace.

• Availability to work rotating holidays throughout the year is required.

• Must cover at least two weekends per month.

• Attendance at a mandatory four-week training program, Monday through Friday, from 9:00 AM to 6:00 PM Eastern Time is necessary.

• At least one year of nursing experience is preferred.

• Experience in RPM, telehealth, or chronic care is advantageous.

• Previous experience in a call center or high-volume telephonic care is preferred.

• Familiarity with RPM devices such as blood pressure cuffs, glucometers, pulse oximeters, and weight scales is preferred.

🏝️ Benefits

• Evening differential: +$1.50/hour for hours worked after 7:00 PM.

• Late-night differential: +$2.00/hour for hours worked after 10:00 PM.

• Weekend differential: +$1.50/hour for all hours worked on Saturday and Sunday.

• $1,500 sign-on bonus payable after 120 days of continuous employment, contingent on active employment and satisfactory performance.

• Monthly bonus potential of up to $1,500 based on patient engagement and performance objectives.

• 5% bilingual pay allowance.

• 11 paid company holidays each year.

• Paid Time Off (PTO).

• Options for medical, dental, vision, and supplemental insurance.

• 401(k) plan with a 3.5% company match.

• Equipment provided by the company.

• Four-day work week structure with 10-hour shifts.

• Remote employment opportunity.

• Private HIPAA-compliant workspace.

• Comprehensive four-week training program.