Clinical Care Navigator, Overnight

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver immediate clinical support, psychoeducation, referrals, and resources via a clinical phone queue.

• Utilize active listening, motivational interviewing, and solution-focused techniques to connect with members experiencing mental health, substance use, or family/relationship issues.

• Evaluate risks and offer crisis support, safety planning, and follow-up for high-risk individuals.

• Suggest action plans based on clinical assessments and coordinate care with Spring Health therapists, coaches, physicians, and external resources.

• Provide after-hours assistance to members and leaders seeking services or connections to Global, Management Consultation, and Spring Internal teams.

• Complete professional documentation and communicate effectively with members and providers via email.

• Adhere to care management outreach protocols and identify as well as resolve barriers or disruptions in care.

• Collaborate with Spring Health care providers and the Provider Operations team.

• Work in conjunction with Care Support, Benefits/Billing, Product, and other multidisciplinary teams.

• Engage in staff meetings, case consultations, and training sessions.

• Support the onboarding and mentoring of new team members.

• Comply with Spring Health policies while maintaining confidentiality, compliance, and ethical standards.

⛳️ Requirements

• LCSW, LMFT, LPC, LICSW, or licensed psychologist; independent licensure is mandatory.

• At least 2+ years of direct clinical care experience.

• Proficient in crisis assessment and safety planning.

• Familiarity with crisis support, CBT, motivational interviewing, mindfulness, and solution-focused clinical interventions.

• Capability to work independently and demonstrate strong critical thinking skills.

• Flexibility to accommodate occasional shift changes.

• Availability to work on holidays that align with scheduled shifts.

• Fully engaged with no interruptions for the entirety of the shift.

• Exceptional listening, written, and verbal communication abilities.

• Strong commitment to diversity and inclusion.

• Tech-savvy and proficient in various computer platforms and quick to learn new systems.

• Ability to multitask and switch contexts effectively.

• Must be eligible to work in the U.S.

• Commitment to the overnight schedule: Monday night/Tuesday morning through Friday night/Saturday morning, 11pm–7:30am ET, or equivalent in the respective time zone.

• Must commit to Monday–Friday, 12pm–8pm ET training for the first 2–3 weeks.

🏝️ Benefits

• Health, dental, and vision benefits starting on the first day.

• Individual One Medical account for team members and their dependents.

• HSA and FSA plans available.

• Annual allotment of no-cost visits to Spring Health therapists, coaches, and medication management providers for team members and dependents.

• Paid vacation, sick leave, and company holidays.

• Gympass wellbeing benefit offered.

• Four-week fully paid sabbatical after four years with the company.

• 4–4.5 months of fully paid parental leave.

• Sponsored Bright Horizons child care, backup care, and elder care services.

• Fertility care support through Carrot with a $4,000 reimbursement for associated fertility expenses.

• Employer-sponsored 401(k) match of up to 2% after 90 days of employment.

• Flexible work arrangements available.

• Up to $1,000 reimbursement for professional development per calendar year.

• $200 per year for donation matching.

• Opportunity for remote work.

• Continuous feedback, learning, growth, experimentation, and innovation opportunities.