Clinical Care Navigator, After-Hours – Tuesday to Saturday, 4pm to 12:30am ET

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver real-time clinical support, psychoeducation, and referrals via a clinical phone queue.

• Employ active listening techniques, motivational interviewing, and solution-focused strategies to engage with members.

• Evaluate risks and offer crisis support, safety planning, and follow-up for members at high risk.

• Suggest action plans tailored to clinical assessments.

• Facilitate connections with Spring Health therapists, coaches, physicians, and external resources.

• Provide after-hours assistance to members and leaders seeking services or internal team connections.

• Complete professional documentation and maintain communication with members and providers through email.

• Adhere to care management outreach protocols, identifying and resolving barriers or disruptions to care.

• Collaborate with Spring Health care providers and the Provider Operations team.

• Work alongside Care Support, Benefits/Billing, and Product teams.

• Attend staff meetings, case consultations, and training sessions.

• Support onboarding and mentoring of new team members.

• Comply with company policies while ensuring confidentiality, compliance, and ethical standards.

⛳️ Requirements

• LCSW, LMFT, LPC, or licensed psychologist; must be an independently licensed mental health professional.

• At least 2+ years of direct clinical care experience.

• Proficient in crisis assessment and safety planning.

• Familiarity with crisis support, CBT, motivational interviewing, mindfulness, and solution-focused clinical interventions.

• Fully engaged and free from distractions during the entire shift.

• Exceptional listening, written, and verbal communication skills.

• Acknowledge and actively promote diversity and inclusion.

• Driven to deliver a high-touch experience for members.

• Comfortable navigating various computer platforms and adapting to new systems.

• Demonstrated efficiency in tech-related tasks.

• Capable of multitasking and switching context as needed.

• Willingness to accommodate occasional shift changes and holiday shifts as required.

• Ability to work independently and apply strong critical thinking skills when leadership is unavailable.

🏝️ Benefits

• Health, dental, and vision benefits commence on your first day.

• Individual One Medical account valued at $199 per year for each user.

• HSA and FSA plans available.

• Annual allocation of no-cost visits to Spring Health therapists, coaches, and medication management providers for employees and their dependents.

• 10 designated sick days each year.

• Gympass wellbeing benefit that includes coaching and budget management.

• Four-week fully paid sabbatical after four years of service.

• 4–4.5 months of fully paid parental leave.

• Sponsored Bright Horizons childcare, backup care, and elder care services.

• Carrot fertility care support with a $4,000 reimbursement for related fertility expenses.

• Incentive pay based on role.

• Equity vesting starts after the first year.

• Employer-sponsored 401(k) match of up to 2% after 90 days.

• Up to $1,000 reimbursement for professional development annually.

• $200 annual donation matching program.

• Flexible boundaries with opportunities to learn, grow, experiment, and innovate.