Clinical Care Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with the growth and enrollment team to guarantee that intakes are scheduled, attended, and that members are placed into suitable cohorts.

• Organize and confirm appointments; oversee member communication via phone, email, and secure messaging.

• Keep precise attendance and cohort records in the EHR and update member information as instructed.

• Assist with documentation workflows and reminders for outcome measures.

• Coordinate the start dates for cohorts, fill open seats, and manage discharge logistics.

• Welcome new members, explain the virtual platform, and perform pre-session checks.

• Reach out to members who miss sessions, identify obstacles, and communicate concerns to the care team.

• Promote a sense of belonging and engagement during virtual sessions.

• Support licensed group facilitators in opening rooms, managing breakout sessions, tracking attendance, and monitoring chat interactions.

• Co-lead structured, non-therapy components such as check-ins, skills practice, wellness activities, or social gatherings using approved materials.

• Monitor for risk or safety issues and promptly escalate any concerns to the clinician on duty in accordance with crisis protocols.

• Participate in daily and weekly care team huddles, sharing insights on member engagement.

• Connect members with community resources and support services in collaboration with therapists and the care team.

• Contribute to initiatives that promote program growth and member success.

• Support virtual Intensive Outpatient Program cohorts without replacing licensed clinicians, leading psychotherapy groups, conducting clinical assessments, or making clinical decisions.

⛳️ Requirements

• A bachelor's degree in psychology, social work, public health, nursing, or a related field (or equivalent experience).

• Over 1 year of experience in a behavioral health, care coordination, community health, or member-facing support role (preferred).

• Proficient technology skills, including comfort with video platforms such as Google Meet.

• Familiarity with electronic health records and secure messaging tools.

• Ability to troubleshoot basic technical issues for both members and staff.

• Strong organizational skills and attention to detail.

• Excellent interpersonal abilities; a warm, steady presence with individuals experiencing depression and anxiety.

• Capability to work effectively both one-on-one and in group settings.

• Knowledge of confidentiality, member rights, and trauma-informed care.

• Experience in group facilitation (preferred).

• A reliable home workspace equipped with private, high-speed internet.

• Availability to work Monday through Friday, from 9 am to 5 pm PST; PST-based candidates are strongly preferred.

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage.

• Parental leave.

• Programs focused on well-being.

• Continuous training, supervision, and mentorship in evidence-based severe mental illness care.

• Meaningful clinical depth and purpose-built tools.

• Manageable caseloads.

• Opportunities to contribute to new outcomes frameworks and research.