Clinical Care CCM LVN

This is a fully remote position, open to applicants in United States.

📋 Description

• Operate within a high-volume clinical call center setting, managing both inbound and outbound telephonic patient interactions.

• Conduct between 70 and 90 outbound patient calls daily to follow up and address health concerns.

• Handle and prioritize inbound calls according to clinical urgency.

• Direct non-clinical calls to the relevant departments.

• Execute and document monthly Chronic Care Management care-plan calls.

• Develop and educate patients regarding their care plans.

• Carry out Behavioral Health Integration assessments.

• Assist patients in troubleshooting medical devices.

• Coordinate patient care with providers over the phone.

• Record patient interactions in real-time using the clinical platform.

• Achieve or surpass metrics for care quality, patient engagement, call handling time, response time, and adherence to protocols.

• Adjust to fluctuating call volumes, changing priorities, clinical processes, and workflows.

• Conduct CCM adherence calls, patient onboarding calls, and comprehensive chart reviews.

• Ensure compliance with company policies and relevant regulations.

• Perform additional duties as assigned.

⛳️ Requirements

• Active LPN/LVN Compact License is required.

• Excellent communication and organizational skills.

• Proficient in using computers, EMRs, and telehealth tools.

• Committed to patient care, demonstrating empathy and compassion.

• Strong interest in patient education.

• At least one year of nursing experience is preferred.

• Experience in RPM, telehealth, or chronic care is a plus.

• Previous experience in a call center, teleservice, or high-volume phone-based role is preferred.

• Minimum internet speed of 50 Mbps for download and 10 Mbps for upload is required.

• A hardwired internet connection is mandatory.

• A speed test must be submitted during the offer process.

• A private, HIPAA-compliant workspace is necessary.

• Availability to work Monday through Friday, from 11:00 AM to 8:00 PM Eastern Time.

• Attendance is mandatory for a four-week training period, Monday through Friday, from 9:00 AM to 6:00 PM Eastern Time.

• A genuine curiosity about AI and comfort using tools like Claude, ChatGPT, and workflow automation platforms for clinical documentation and care coordination is essential.

🏝️ Benefits

• Evening differential: +$1.50/hour for hours worked after 7:00 PM.

• Late-night differential: +$2.00/hour for hours worked after 10:00 PM.

• Weekend differential: +$1.50/hour for all hours worked on Saturday and Sunday.

• Sign-on bonus: $1,500 paid after 120 days of continuous employment, contingent upon active employment and satisfactory performance.

• Monthly bonus potential: up to $1,500.

• 5% bilingual pay allowance.

• 11 paid company holidays annually.

• Paid Time Off (PTO).

• Options for medical, dental, vision, and supplemental insurance.

• 401(k) plan with a 3.5% company match.

• Equipment provided by the company.