Clinical Care CCM LVN

This is a fully remote position, open to applicants in United States.

📋 Description

• Function in a high-volume clinical call center setting, overseeing both inbound and outbound patient communications.

• Make 70–90 outbound calls daily to check on patients and address any health-related issues.

• Efficiently manage inbound calls, triaging and directing them based on clinical priority.

• Forward non-clinical inbound calls to the relevant departments within the company.

• Conduct and record monthly calls for Chronic Care Management care plans.

• Work alongside healthcare providers to facilitate timely patient care via telephone.

• Record patient interactions in the clinical platform in real-time during each call.

• Achieve or surpass performance metrics related to care quality, patient engagement, call handling times, response times, and adherence to protocols.

• Adjust to varying call volumes, changing priorities, clinical process modifications, and updated workflows.

• Carry out CCM adherence calls, patient onboarding calls, and thorough chart reviews as necessary.

• Ensure compliance with company policies and relevant regulations.

• Complete a detailed four-week training program prior to independently assisting patients.

⛳️ Requirements

• An active LPN/LVN Compact License is mandatory.

• A strong commitment to patient care, demonstrating empathy and compassion.

• A passion for educating patients.

• Excellent communication and organizational abilities.

• Proficient in computer use, EMRs, and telehealth technologies.

• A minimum internet speed of 50 Mbps download and 10 Mbps upload is required.

• A wired internet connection is necessary.

• Submission of a speed test is required during the hiring process.

• A private workspace that complies with HIPAA regulations is essential.

• At least one year of nursing experience is preferred.

• Experience in RPM, telehealth, or chronic care is advantageous.

• Previous experience in a call center, teleservice, or high-volume phone-based roles is preferred.

• Attendance at the mandatory four-week training program is required.

• Availability to work Monday through Friday from 11:00 AM to 8:00 PM Eastern Time.

🏝️ Benefits

• Evening Differential: +$1.50/hour for hours worked after 7:00 PM.

• Late-Night Differential: +$2.00/hour for hours worked after 10:00 PM.

• Weekend Differential: +$1.50/hour for all hours worked on Saturday and Sunday.

• Sign-On Bonus: $1,500 paid after 120 days of continuous employment, subject to active employment and satisfactory performance at the time of payout.

• Monthly Bonus Potential: Up to $1,500.

• 5% Bilingual Pay Allowance.

• 11 Paid Company Holidays each year.

• Paid Time Off (PTO).

• Options for Medical, Dental, Vision, and supplemental insurance.

• 401(k) Plan with a 3.5% Company Match.

• Company-provided equipment.