Clinical Associate – Growth

This is a fully remote position, open to applicants in Australia.

📋 Description

• Deliver peer-to-peer onboarding assistance to new clinician users utilizing Heidi within authentic clinical workflows.

• Gather and analyze insights from new users to create recommendations for Product, Lifecycle, GTM, and Product Marketing.

• Offer clinical expertise across GTM, assist customer interactions, validate clinical claims, and enhance commercial materials.

• Aid in onboarding and scaling enterprise accounts alongside Customer Success.

• Contribute to the development and validation of clinical products for accuracy, safety, and usability.

• Support individual users in optimizing Heidi II and provide feedback on the clinical product.

• Assist with research, presentations, pilot programs, strategic advisory initiatives, and the review of clinical content.

• Help enterprise customers in constructing and optimizing agentic workflows using Heidi II.

• Collaborate with Customer Success teams for hospital and health-network rollouts, training sessions, and change management efforts.

• Assess agentic functionalities before and after their release.

• Inform Customer Success and Product strategy in key specialty verticals.

• Train new clinical associates.

• Engage in internal strategy discussions and provide timely feedback as a contractor.

⛳️ Requirements

• Current registration as a medical practitioner, dentist, or allied health professional with Ahpra (mandatory).

• Medical registration is preferred.

• Clinical experience with the capability to credibly support peers and discuss genuine clinical workflows.

• Familiarity with the Heidi platform or a strong eagerness to learn it thoroughly (highly preferred).

• Comfort in navigating customer engagement, refining messaging, and providing clinical support functions.

• Exceptional communication skills, particularly in clinician-to-clinician support scenarios.

• Ability to work part-time with flexible hours accommodating existing clinical practice.

• Alignment with Heidi’s operational principles.

• Capability to operate under contractor arrangements.

🏝️ Benefits

• $1,000 annual budget for learning and development.

• $150 monthly allowance for health and wellness.

• $500 budget for home office setup.

• 26 weeks of paid primary parental leave.

• 18 weeks of paid secondary parental leave.

• Fertility support up to $10,000.

• Four weeks of remote work per year.

• Significant equity opportunities.

• Flexible hours and scheduling options.

• Support for sustainable performance and mental health.