Clinical Applications Specialist – Mid Western Territories

This is a fully remote position, open to applicants in Illinois, +8 more states.

📋 Description

• Execute on-site installations of ScottCare cardiac monitoring systems within hospitals and clinics.

• Deliver thorough training for clinical end-users.

• Pre-stage, configure, and verify products prior to installations.

• Collaborate with hospital IT teams to assure network and clinical preparedness.

• Provide tailored, site-specific training for clinical, technical, and administrative personnel.

• Promote optimal product utilization based on clinical requirements.

• Provide both remote and in-person technical assistance.

• Conduct basic system repairs and instruct customers on appropriate use and maintenance.

• Offer post-installation support both remotely and on-site.

• Work jointly with Sales, Customer Service, Engineering, QA/RA, and Product teams.

• Assist with intricate installations and upgrades.

• Share technical and clinical expertise during pre-sales discussions and product demonstrations.

• Identify enhancements for product, workflow, and installation standards.

• Relay installation progress, updates, and resolutions to clients.

• Document and escalate complaints in accordance with FDA regulatory standards.

• Participate in the development of training programs and initiatives for product enhancement.

• Support service projects, including software updates, tower installations, and custom modifications.

⛳️ Requirements

• A Bachelor's degree is required; preferred fields of study include Biomedical Engineering, Exercise Physiology, or Computer Science.

• A minimum of 2 years in Field Technical Support or Sales.

• At least 2 years of experience in Cardiac Rhythm Management (clinical or technical).

• Proven history of success in clinical support or sales.

• Strong knowledge base in cardiac monitoring, rhythm management, or biomedical systems.

• Proficiency with medical software, device troubleshooting, and the Microsoft Office Suite.

• Exceptional verbal and written communication skills appropriate for various audiences.

• Capability to quickly assess issues and propose effective, sustainable solutions.

• Ability to excel in a fast-paced, dynamic work environment with changing priorities.

• Competence in collaborating cross-functionally with sales, service, and engineering teams.

• Highly self-motivated with excellent time management skills and accountability.

• Willingness to undertake significant overnight travel (75–80%).

• Following a conditional offer, complete additional job-related screening processes as allowed or mandated by applicable law.

🏝️ Benefits

• Medical, dental, FSA, HSA, and 401(k) matching.

• Both voluntary and company-paid benefits.

• Opportunities for professional growth.

• Chance to work at the intersection of clinical care and innovation.