Clinical Application Specialist

This is a fully remote position, open to applicants in Texas.

📋 Description

• Oversee the implementation of ActionCue CI for new clients, ensuring prompt and effective onboarding.

• Perform audits of client instances and address findings to facilitate ongoing improvement.

• Create and manage implementation plans, coordinate client and internal milestones, and track progress in project documentation.

• Provide continuous client training and education to enhance proficiency, promote product adoption, and improve the client experience.

• Offer front-line help desk support by troubleshooting and resolving user issues.

• Adhere to privacy, security, and organizational standards when accessing client systems and managing client information.

• Create and update ActionCue CI user manuals and other client-facing materials.

• Record support issues, troubleshooting procedures, resolutions, and client communications, identifying when escalation is necessary.

• Keep internal training documentation current and relevant.

• Collaborate with product teams to advocate for customer needs.

• Engage in special projects and cross-functional initiatives as required.

⛳️ Requirements

• Minimum of 5 years of relevant clinical experience.

• A degree in Nursing or a related clinical field, or equivalent experience.

• Familiarity with healthcare regulations and accreditation standards, including CMS, The Joint Commission, and DNV requirements pertaining to quality, risk, patient safety, and performance improvement.

• A solid foundation in healthcare quality and risk management.

• Proven experience in applying quality assessment and performance improvement (QAPI), regulatory compliance, and clinical risk management principles in healthcare environments.

• Strong comprehension of patient safety and quality metrics.

• Experience in training and educating healthcare professionals on quality and risk-related subjects.

• Certification in healthcare quality or risk management (e.g., CPHQ, CPHRM) is advantageous.

• Preferred experience in supporting software implementation, client onboarding, project coordination, or workflow configuration within a healthcare context.

• Exceptional critical thinking and problem-solving skills.

• Strong communication skills.

• Capability to manage multiple priorities effectively.

• Proficient in healthcare IT systems and Microsoft Office.

• Team-oriented with a proactive approach.

🏝️ Benefits

• Occasional travel (less than 10%) may be necessary based on client implementation, training, or business requirements.