Clinical Administrator

This is a fully remote position, open to applicants in Maine.

📋 Description

• Investigate and resolve inconsistencies in provider documentation

• Assess information entered into the system to ensure data accuracy

• Oversee data and image quality of digitized documents

• Adhere to established policies and procedures for indexing and imaging

• Safeguard the confidentiality and security of pertinent information

• Handle various types of long-term care referrals

• Perform research across multiple systems

• Facilitate communication coordination

• Offer education and support to community members, providers, and facilities regarding long-term care services

• Collaborate with a supportive team while also working autonomously

• Provide rotating weekend coverage once a month following training

⛳️ Requirements

• High school diploma, GED, or equivalent is required

• 0–2 years of relevant experience is mandatory

• At least 2 years of experience in a fast-paced clinical office environment

• Previous experience managing inbound and outbound customer service calls

• Capability to work effectively both independently and as part of a team

• Proficient in Microsoft Office applications, including Outlook, Teams, OneNote, and Excel

• Dependable high-speed internet service

• Minimum 20 Mbps download speeds and 50 Mbps for shared internet connections

• Minimum 5 Mbps upload speeds

• Private and secure workspace

• Preferred: at least 1 year of experience in researching and reviewing client accounts

• Preferred: familiarity with the State of Maine Long-Term Care Services Program

• Preferred: previous experience using the Genesys phone system

• Preferred: strong organizational, communication, and multitasking abilities

🏝️ Benefits

• Support for work/life balance and flexibility

• Bonuses based on performance

• Medical, dental, vision, prescription, and partially funded HSA plans

• Life insurance coverage

• Discounts on auto, home, renter's, and pet insurance

• 401(k) retirement savings plan with company matching

• Paid time off, holidays, and extended sick leave

• Short- and long-term disability coverage

• Employee Assistance Program promoting physical, emotional, and financial wellness

• Employee recognition platform

• Tuition reimbursement options

• Employee perks and discounts

• Maximus wellness programs and resources

• Opportunities for professional development through training programs, workshops, and conferences

• Company-paid renewal expenses for employee licenses and certifications

• Company-issued computer equipment