Clinical Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with Technical Account Managers to deliver integrated clinical and technical support to designated customers.

• Act as a clinical subject-matter expert during onboarding, implementation, validation, go-live, and ongoing usage.

• Create and present clinical education and training for radiologists, technologists, physicians, and other healthcare professionals.

• Provide onsite and virtual training customized to meet customer requirements and clinical workflows.

• Convert intricate technical capabilities into straightforward, applicable clinical workflows and educational content.

• Facilitate customer discussions around clinical workflows, imaging acquisition, education, or product usage.

• Evaluate customer workflows and pinpoint opportunities for incorporating 4DMedical technologies into clinical practice.

• Recognize adoption challenges and work with customers and internal teams to address clinical, educational, workflow, and technical issues.

• Assist with go-live processes, including clinical readiness, user training, workflow implementation, and post-launch support.

• Track clinical adoption and usage while providing additional education and workflow assistance.

• Foster and sustain relationships with key clinical stakeholders as a reliable clinical resource.

• Produce clinical educational materials, presentations, training resources, and site-specific workflow instructions.

• Collect customer feedback and clinical insights and relay them to Product, Engineering, Customer Solutions, Sales, and other internal teams.

• Oversee multiple customer accounts and implementation projects.

• Travel to customer locations as necessary for implementation, training, go-live support, and continuous clinical engagement.

⛳️ Requirements

• A bachelor’s degree in healthcare, radiologic sciences, medical imaging, respiratory care, clinical science, education, or a related field, or equivalent relevant professional experience.

• Experience in a clinical, healthcare, medical imaging, medical technology, or similar environment.

• Proven experience in delivering clinical or technical education and training to healthcare professionals.

• Strong grasp of clinical workflows with the ability to simplify complex clinical and technical information into clear, actionable guidance.

• Exceptional presentation, communication, facilitation, and interpersonal abilities.

• Confidence in engaging with technologists, radiologists, physicians, healthcare leadership, and other clinical stakeholders.

• Proficient customer relationship and stakeholder management skills.

• Strong problem-solving capabilities in addressing clinical, educational, workflow, and customer adoption challenges.

• Capacity to collaborate effectively with Technical Account Managers and cross-functional teams.

• Ability to work independently, handle multiple customer accounts and priorities, while ensuring strong follow-through.

• Willingness to travel to customer sites as needed.

• Current or previous ARRT(R), ARRT(CT), RRT, RN, or another relevant healthcare credential is highly valued.

• Practical experience in CT, radiology, medical imaging, pulmonary medicine, or respiratory care is highly valued.

• Experience in Clinical Applications, Clinical Education, Clinical Account Management, or a similar customer-facing healthcare technology position is highly valued.

• Experience in implementing or supporting medical devices, imaging technologies, or healthcare software within hospitals or health systems is highly valued.

• Familiarity with CT acquisition, image quality, imaging protocols, PACS/DICOM workflows, or radiology department operations is highly valued.

• Experience assisting with customer onboarding, implementation, validation, go-live, and post-launch adoption is highly valued.

• Experience managing multiple customer sites or accounts across various stages of implementation and adoption is highly valued.

• A current CV and Cover Letter are mandatory; applications submitted without a Cover Letter will not be considered.

🏝️ Benefits

• Medical health insurance.

• Dental insurance.

• Vision insurance.

• 401(k) benefits, including employer contributions in accordance with the applicable 4DMedical plan.

• 20 paid vacation days per year for full-time employees, including 15 flexible vacation days and five fixed company vacation days.

• Paid U.S. company holidays.

• Company-provided technology and equipment suitable for the role.

• Reimbursement for reasonable business-related expenses in line with company policy.

• Opportunities for professional growth and development within an innovative global medical technology organization.

• Reasonable business-related travel and other approved expenses will be reimbursed in accordance with 4DMedical's applicable expense policies.