Clinic Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the clinic onboarding process by implementing 30-60-90 day milestones and continuing thereafter.

• Act as the main point of contact for clinic leadership, primary care providers (PCPs), behavioral health care managers, and billing personnel.

• Assist in enhancing provider engagement and identifying referral opportunities.

• Ensure timely payment of clinic invoices.

• Maintain a visible presence in clinics through regular hosting of dinners, training sessions/CEUs, and other events to engage providers and administrators.

• Identify clinics that are not meeting performance targets and create customized action plans.

• Function as a subject matter expert on collaborative care workflows, billing processes, and reimbursement tracking.

• Navigate clinical partners' electronic medical records (EMRs) to ensure accurate note sharing between behavioral health teams and clinic partners.

• Facilitate impromptu consultations between PCP teams and Triplemoon's behavioral health team as required.

• Contribute to the development of the clinic success playbook as the program expands.

• Manage relationships with a portfolio of pediatric primary care clinics from the onboarding phase through ongoing optimization.

• Convert metrics into actionable insights, build trust with clinical champions, and ensure clinics achieve significant patient outcomes.

⛳️ Requirements

• 3–5 years of experience in customer success, account management, or inside sales within a healthcare services framework.

• Strong preference for familiarity with behavioral health, collaborative care, or value-based care models.

• Experience in a primary care environment, especially in pediatric or family clinics.

• Exposure to various clinical electronic health records (EHRs), including Office Practicum, eClinicalWorks, and Athena.

• Outstanding relationship-building capabilities with both clinical and administrative audiences.

• Experience in preparing reports for executives or quarterly business review presentations.

• Strong project management and time management skills.

• Previous involvement in continuous improvement or operational enhancement initiatives in a clinical setting.

• Must be tech-savvy and digital-native.

• Experience using digital collaboration tools such as Google apps, Asana, and Notion.

• Data analytics experience with the capability to identify trends and convert insights into actionable strategies.

• Willingness to take initiative and a belief that no task is too minor.

• Bachelor's degree; clinical experience or credentials are preferred.

• Must be able to travel for on-site clinic visits, approximately 50% of the time.

• Ability to excel in a fast-paced startup setting and adapt to changing priorities.

• Previous startup experience is preferred.

🏝️ Benefits

• Competitive salary.

• Comprehensive benefits package.

• Flexible work environment.

• Mission-driven work with measurable impact.

• Collaborative, low-ego team that prioritizes clinical integrity and continuous improvement.

• Opportunity to influence the clinic success function as we grow.