Clinic Services Executive

This is a fully remote position, open to applicants in Alabama, +27 more locations.

📋 Description

• Oversee current physician and prescriber clinics as well as health systems.

• Collaborate on the development of a long-term account strategy for designated clinics.

• Discover opportunities for expansion with Referral Coordinators and integrate them into the yearly strategic business plan.

• Enhance clinic retention, align with corporate strategic goals pertaining to the client base, and ensure overall customer satisfaction.

• Address customer concerns related to contracts, reporting, and clinical matters in collaboration with the Managing Specialty Account Executive.

• Mentor, support, and guide colleagues including Referral Coordinators and Sales Representatives.

• Extract data from 3-D and other Navi-tools to create fact-based presentations, such as Strategic Business Plans, VALUE Summaries, and Performance Standard reports.

• Supervise contract performance and devise strategies to tackle unmet guarantees.

• Conduct both basic and specialized training focusing on clinic-facing behaviors.

• Help resolve escalated issues concerning prescribers and clinics.

• Identify and propose opportunities to enhance operational costs and clinical outcomes for patients.

• Travel to clinic locations to foster relationships with clinic leaders and physicians.

• Execute other assigned tasks as needed.

⛳️ Requirements

• Minimum of 5 years of successful experience interacting directly with diverse complex customers, preferably within the healthcare sector.

• A Bachelor's degree in business, marketing, or a related field is preferred.

• Familiarity with PBM, Specialty Pharmacy, or the healthcare industry is preferred.

• Strong team orientation, dedication to sales and client service, and a desire to excel.

• Exceptional verbal and written communication, presentation, and negotiation skills are required.

• Proficient in PC skills; including Microsoft Office, Email, and Internet usage.

• A valid State Driver’s License and an active Automobile Insurance Policy are necessary.

• Participate in, comply with, and support the objectives of the compliance program.

• Ability to consistently interact cooperatively and respectfully with fellow employees.

• Must reside in one of the approved states: Arizona, Alabama, Arkansas, California, Colorado, Florida, Georgia, Illinois, Indiana, Iowa, Louisiana, Maryland, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Tennessee, Texas, Utah, Virginia, Washington, or Wisconsin.

🏝️ Benefits

• Competitive industry benefits for Health, Dental, and Vision insurance.

• 20 days of paid time off.

• 4 weeks of paid parental leave.

• 9 paid holidays.

• 401K company match of up to 5% with no vesting requirement.

• Adoption Assistance Program.

• Flexible Spending Account.

• Educational Assistance Plan and support for Professional Memberships.

• Referral Bonus Program – up to $750!

• STAR Bonus % (At Risk Maximum): 7.50.