Clinic Associate

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Facilitate seamless daily operations across Intellect’s clinics.

• Handle initial client inquiries via WhatsApp, email, chat, and phone calls.

• Organize client registrations, appointment scheduling, rescheduling, and cancellations.

• Ensure accurate maintenance of client information and records in the Electronic Medical Record (EMR) system and internal databases.

• Assist with clinician scheduling and appointment coordination, including follow-up communications with clients.

• Aid in payment processing tasks, such as tracking payments, invoicing, and managing reconciliation workflows.

• Maintain operational trackers and assist with routine clinic reporting.

• Report operational, client, or clinical issues to the appropriate team members.

• Interact with private and corporate clients to provide details about clinic services, clinicians, availability, and administrative procedures.

• Guide clients through the booking and onboarding processes while coordinating with internal teams to address inquiries and ensure continuity of care.

• Assist clinicians with administrative and scheduling tasks.

• Collaborate with Clinic Assistants and Health Solutions based in Singapore for coverage and handover processes.

• Support backend clinic operations during leave and business continuity coverage.

• Handle corporate service requests, eligibility verification, referral administration, and appointment coordination.

• Respond to inquiries from relevant stakeholders.

⛳️ Requirements

• Applicants should hold at least a Bachelor’s Degree or a comparable qualification.

• Prior experience in healthcare administration, clinic operations, customer support, care coordination, or a similar operational role is preferred.

• Excellent written and verbal communication skills are essential.

• Confident in engaging with clients via WhatsApp, email, and phone calls.

• Must be responsible, detail-oriented, organized, and able to work independently in a remote setting.

• Strong focus on detail when managing client data, schedules, and administrative processes.

• Comfortable navigating multiple digital systems and proficient with technology.

• Good command of written and spoken English; additional language skills are a plus.

• Ability to collaborate closely with a Singapore-based team and support clinic operating hours as necessary.

• Open to a rostered shift arrangement, including evening shifts and Saturday coverage: 44 hours per week, with three night shifts weekly and two Saturdays each month (half day: 10:00 AM–2:00 PM).

• Remote candidates based in the Philippines are welcome to apply.

🏝️ Benefits

• Global company – engage in a diverse environment with individuals from nearly 20 countries.

• Generous leave policy – take time off to rest and recharge.

• Christmas week off – enjoy a company-wide break during Christmas, separate from annual leave.

• Birthday leave – celebrate your birthday with a day off.

• Quarterly mental health days – take one day off each quarter to focus on your wellbeing.

• Flexible work arrangements – adapt your work style to suit your lifestyle and goals.

• Work-life balance – a culture that prioritizes personal time and long-term wellness.

• Medical coverage – comprehensive insurance for peace of mind.

• Performance bonus – high performance is acknowledged and rewarded.

• Development budget – receive an annual allowance to support your professional growth.

• Mental health support – premium access to our mental health app and resources, along with a dedicated budget for clinical and psychiatric care.

• Socials and communities – participate in regular non-work events and activities to connect and enjoy time together.