Client Technical Operations I

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage intake, triage, and perform Level 1 technical troubleshooting for production support cases received through Salesforce queues.

• Deliver frontline technical assistance for Tier 2, VIP Support, Sales Implementation, Client Services, Trading Partners, and Payer Relations as required.

• Thoroughly document findings, actions taken, reproduction details, and pertinent information within the ticketing system.

• Leverage Partner Support, CustCare, SQL, Notepad++, SoapUI, Postman, and internal monitoring/logging resources for investigation and triage.

• Analyze and interpret EDI formats such as X12, XML, and JSON to detect transaction-level issues.

• Maintain ownership of tickets and provide timely updates until resolution or handoff to Client Technical Operations II.

• Elevate complex issues that necessitate deeper troubleshooting, UAT validation, feature/bug analysis, or client meeting management.

• Collaborate with Development, QA, Client Services, Payer Relations, and other internal teams.

• Report on ticket status, trends, and common obstacles to supervisors and colleagues.

• Aid in updating documentation, training materials, and onboarding of new team members.

• Adhere to company and departmental policies and attendance expectations.

• Embody DentalXChange’s company values and undertake additional duties as assigned.

⛳️ Requirements

• A bachelor's degree is preferred.

• A minimum of 2 years’ experience in dental RCM and EDI.

• Excellent verbal and written communication and interpersonal skills.

• Proficient in all MS Office applications and internet usage.

• Capable of successfully multitasking with precision in a fast-paced environment.

• Familiarity with the technical and procedural aspects and functions.

• Ability to address practical problems and manage various concrete variables in situations with limited standardization.

🏝️ Benefits

• Engaging and fulfilling career opportunities with potential for growth as we expand!

• Medical, dental, and vision benefits – effective from the first of the month following the start date.

• Unlimited paid time off (PTO).

• Paid leave for sickness, jury duty, and bereavement.

• 10 paid company holidays.

• 401k with company match.

• Access to a Health Advocate.

• Flexible spending accounts for healthcare and dependent care.

• Supportive colleagues and a positive workplace culture!